Case Studies
Modernizing Passenger Revenue Accounting for LATAM Airlines
Connect offer creation, order management, and settlement to achieve seamless retailing, ensuring smooth operations while securing revenue effortlessly.
We processed more than $100 billion for our airline partners in the recent financial year, achieving 20% growth over the previous year
Our market-leading financial platforms and customizable outsourcing services ensure consistent revenue settlement
Our modular, open, and AI-powered solutions enable seamless integration without vendor lock-in
With 40+ years of experience and a team of 1,500 experts – we are the industry leaders in revenue and order accounting
Financial transparency and compliance across the end-to-end order lifecycle.
Seamlessly account for your orders as you transition to modern retailing.
Account your revenues accurately, timely, and with unparalleled quality.
Ensure accurate accounting and settlement of passenger and ancillary revenues, driven by the industry’s most precise proration engine.
Elevate your refunds process.
Simplify and accelerate the refund process to reduce revenue leakage and boost customer trust.
Identify and prevent revenue leakages
Reduce booking abuses by 50% and optimize costs with a powerful audit across the booking lifecycle.
Plug revenue leakages across the passenger journey from booked to flown.
Detect and address revenue leaks from ticketing errors, exchanges, reissues and refunds.
The AIRLINE-FIRST software platform
From informative case studies and whitepapers to the latest trends and insights in the airline industry.
Blogs
A No-Nonsense Pathway to Distribution Freedom — an Africa Focus
For African airlines operating on exceptionally thin margins, distribution is one of the few major cost areas they can actively change. Richard Cooke outlines a practical route to NDC adoption, lower distribution costs and greater commercial control.
Press Releases
Accelya introduces AI-powered SPRK Assist to simplify and enhance up NDC order servicing for travel sellers
Accelya launches AI-powered SPRK Assist, helping travel sellers simplify NDC order servicing with faster, more consistent workflows and AI-assisted transaction support.
Press Releases
Accelya Launches Modern Retailing Readiness Score for Corporate Travel Buyers
Accelya launches the Modern Retailing Readiness Score (MRRS), helping corporate travel buyers assess NDC and Modern Airline Retailing readiness and identify opportunities to unlock greater business value.
Press Releases
One Year In, NDC FastTrack Delivers Industry-Driven Progress for Modern Airline Retailing
NDC FastTrack has delivered industry-driven progress in accelerating New Distribution Capability adoption for corporate travel over its first year.
Blogs
Modern Airline Retailing Without Lock-In: Why Choice Will Define the Next Phase
Airlines can scale Modern Airline Retailing without surrendering control. The next phase will depend on open standards, interoperability and modular technology that preserve choice while delivering measurable commercial outcomes.
Whitepapers
The Hidden Engine of Airline Profitability: Getting Settlement & Order Integrity Right
Discover why payment orchestration, settlement, and order integrity are becoming the hidden engines of Modern Airline Retailing, and how they unlock scalable growth, trust, and profitability.
Blogs
From GDS to NDC: Observations from recently joining Accelya
Richard Cooke reflects on his move to Accelya, the shift from legacy GDS distribution to NDC, and why airlines need more control, flexibility and commercial choice in their distribution strategy.
Blogs
Built for Execution: How Accelya is Bringing Agentic AI into Real Airline Workflows
Accelya, AWS, and Vista’s Agentic Factory are bringing production-grade agentic AI into airline disruption, order, and settlement workflows.
Press Releases
Accelya Opens New Bogotá Office to Support Modern Airline Retailing Growth
Accelya has opened a new office in Bogotá, Colombia, strengthening its presence in the Americas. The office supports airlines moving from modern retailing strategy into live execution.
Press Releases
Accelya Achieves IATA 24.1 ARM Recognition Across End-to-End Airline Retailing
Accelya has achieved IATA 24.1 ARM recognition across Shop, Order, Pay and Account. The recognition reflects Accelya’s support for airlines modernizing retailing across commercial, operational and financial workflows.
Webinars
On-demand Webinar – Scaling NDC in Corporate Travel
Hear buyer and TMC perspectives on what it takes to scale NDC adoption in corporate travel, including servicing, consistency and operational readiness across managed travel.
Blogs
The Promise Is Made at Booking. It’s Kept at the Airport.
Modern Airline Retailing succeeds only when the airport can deliver what was promised at booking. FLX ONE Delivery connects orders to real-world airport execution.