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Privacy policy

Accelya Holding World S.L. and its related companies (“We” or “Us”) are committed to protecting your privacy. Accordingly, we have adopted this Privacy Policy to demonstrate our commitment to your privacy and explain what information we gather from you through this web site, its sub-domains and mobile versions (the “Website”) and how we may use it. By using the Website you indicate your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, do not use or access the Website. If you have any questions, please use the contact form on the Website.

Accelya obtain non-individualized, generic information about your visit to our Website, including your IP address, browser type and language, access time and referring web site through the use of certain technology. We also obtain non-individualized, generic information about your visit to our Website through the use of cookies. Cookies are small pieces of data which are sent by a web site to your web browser and are stored on your computer. The non-individualized, generic information about your visit to our Website is aggregated and used by Accelya for statistical tracking purposes. We use this information to understand general traffic patterns on our Website and to gauge and improve the Website’s effectiveness. The information is not used for individual identification and Accelya in no way relates your personal information to these traffic pattern statistics. If you are concerned about the use of cookies, you may configure your web browser to either request your specific acceptance of a cookie or disable cookies entirely. You will still be able to fully navigate our Website if you choose to refuse or disable cookies.

We may obtain personally identifiable information about you through our Website from information that you voluntarily supply. We will use this information for the purpose for which it was supplied to us. We may also combine this personally identifiable information with information obtained from technology in email and newsletters we send to you that determine whether the message in the email or newsletter has been opened and links contained within have been clicked on, to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences and tailor our engagement with you.

We may share the personally identifiable information and aggregated information we collect from the Website with third parties in connection with administration of the Website or to make transmissions or mailings to you or in response to any legal process, such as a request by law enforcement, a court order or subpoena, or to protect the integrity of the Website if we believe that a user has committed unlawful or otherwise harmful acts.

This Website may be accessed and viewed and personally identifiable information we collect from the Website may be transferred to our affiliates and third parties located throughout the world, including in countries that do not have laws regulating the use and transfer of such information. We endeavour to ensure, however, that any such information is treated with the same degree of confidentiality wherever it is transferred.

We retain and store your personal information only for as long as we have a legitimate business purpose to do so and in accordance with our data retention policies. For visitors to the Website we will normally delete your information within one year of your last use of the Website or (if later) the last date when we send you information which we think is of interest to you.  If you are employed by us or are involved in any way with any of the activities we support, however, then we will keep your information as long as necessary to enable us to comply with our obligations as an employer or (as the case may be) to manage those activities efficiently.

You have the following rights in relation to your personal information:

  • The right of access to your personal information;
  • The right of rectification of inaccurate information;
  • The right of erasure of your personal information where there is no longer any legitimate basis for processing it (sometimes known as the “right to be forgotten”); and
  • (in the circumstances provided for in applicable law) the right to restrict processing, object to processing, and the right to data portability.

Where the processing of your personal information is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on your consent before its withdrawal.  If you wish to exercise any of the rights set out above, please log your request using our webform: Accelya Data Right Webform. You have the right to lodge complaints about the processing of your personal information with a data protection supervisory authority in the EU.

No information should be submitted by any user under 18 years of age. Unless otherwise disclosed during collection, Accelya does not knowingly collect any personally identifying information about any user under 18 years of age or provide such information to any third parties or use such information for marketing or promotional purposes.

This Website may contain links to other sites. Please be aware that Accelya is not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave the Website and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by this Website.

We reserve the right to change or otherwise update this Privacy Policy at any time. Such changes or updates are effective immediately after we give notice of the change or update, which we may do so by revising the “Last Updated” date of this Privacy Policy or by otherwise posting the changes or updates on the Website or by email or conventional mail, and/or by other means that provides reasonable notice. Your use of the Website after such notice is posted means that you accept these changes or updates. You agree that Accelya shall not be liable to you for any damages that might result from any changes to the Privacy Policy.

Last Updated: May 21st 2018


Modern slavery statement

Accelya Modern Slavery Statement 2023

This statement is made pursuant to the requirements of the UK Modern Slavery Act of 2015 and covers Accelya Global Limited (“Accelya“) and all affiliated companies under its control (the “Accelya Group“).

It is our responsibility, both as a business and as individuals, to tackle Modern Slavery. We will not tolerate, facilitate or condone any form of Modern Slavery within our organisation or anywhere in our supply chain.

Background to Accelya

Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale.

The company´s market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing.

Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide.

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future.

Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Our Supply Chain

We have a global complex and diverse supply chain, the majority of our business is the provision of professional and technological services to major business across the world and as such we do not produce physical goods.

We source goods and services from a global, diverse and complex supply chain.

The top 20 suppliers to the Accelya Group, who mostly provide professional services or IT software / hardware, approximately account for 75% of our spend. While many of these suppliers are based outside the UK, we still consider the risk of slavery and human trafficking within our supply chain to be low based on factors such as sector (operating in the IT industry) and types of suppliers (IT and support functions, mostly large international companies with their own published codes of conduct and modern slavery transparency statements).

Our approach to tackling Modern Slavery

We have a zero tolerance policy to Modern slavery and have not identified it within our business or with any third party or customer we deal with.

Since the financial year ending 2019 and the introduction of our Group Code of Conduct we have taken a number of steps to improve our approach to identifying and raising awareness of Modern slavery.

We have employed a Head of Ethics and Compliance to lead our approach to Modern Slavery and they have integrated Modern Slavery awareness into our annual Code of Conduct training which has been completed by more than 97% of our employees.

We will continue to review our policies and procedures in the financial year ending June 2024 with a particular focus on developing a specific Modern Slavery Policy, updated Group Code of Conduct,  Supplier Code of Conduct and Purchasing Policy, including specific clauses on Modern Slavery, which will be applied to all suppliers and to which they must all adhere.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our transparency in supply chain statement for the financial year ending 30 June 2023

On behalf of Accelya Group Limited

Sam Gilliland – Chief Executive Officer


Terms of use

Agreement to terms

Please read these Accelya Website Terms of Use (“Terms”) carefully as they are a binding agreement between You and Accelya. By accessing or using any website or page which links to these Terms (“Website”), you agree to be bound by the Terms and to comply with applicable laws, including export control laws and regulations. Accelya also offers Software-as-a-Service and other products pursuant to a separate manually or digitally-executed agreement.

The Website contains a variety of information and resources including, but not limited to, product descriptions, text, images, photographs, documents, testimonials, logos, diagrams, reports, software, download areas, communication forums, and other tools (collectively the “Materials”).

If you do not agree to these Terms, do not use the Website or any Materials contained therein.


You may be asked to input information to access certain areas of the Website, download certain Materials, register for events, or create an account. You agree to provide accurate and up-to-date information. Information you provide to Accelya during any input process, as well as all other information collected about you when you visit the Website, will be governed by Accelya’s Privacy Policy.

You understand and agree that you are responsible for maintaining the confidentiality of your account passwords. You agree that you will be solely responsible to Accelya for all activities that occur under your account. You agree to notify Accelya immediately of any unauthorized use of, or other security breach related to, your account.


The Materials are protected by copyright, trademark, patent, and other applicable laws. No license or other rights are granted except as expressly stated in these Terms. You may use the Materials solely for informational and noncommercial purposes. Unless expressly authorized by Accelya or otherwise permitted by law, you may not copy, publish, display, distribute, alter or make derivative works of any Materials. You may not remove, alter, or obscure any proprietary notices on any Materials. Products mentioned in the Materials may not be generally available in your geographical country or region. Product descriptions are subject to change at Accelya’s discretion.


You are entirely responsible for anything that you upload, post, display, or otherwise transmit to or via the Website, including, but not limited to, software code, articles, feedback, or suggestions (“Submission”). You agree that you own all rights in and to any Submission, or that you have obtained the necessary rights and/or permissions to make the Submission. Each Submission must comply with the applicable acceptable use policy.

You give Accelya, its affiliated companies, and sublicenses a perpetual, irrevocable, transferable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display, and distribute any Submission. Accelya is under no obligation to post or use any Submission, and Accelya may remove any Submission at any time in its sole discretion.


Accelya is not responsible for any third-party content or linked websites provided on the Website. The provision of any link does not imply Accelya’s endorsement of the website and is provided only as a convenience.

Disclaimer of warranty

Use of the website and of any materials are at your own risk. All materials are provided “as is”, with no warranties or guarantees whatsoever. Accelya expressly disclaims to the fullest extent permitted by law all express, implied, statutory, and other warranties, guarantees, or representations, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary and intellectual property rights. Without limitation, Accelya makes no warranty or guarantee that the website or any materials will be uninterrupted, timely, secure, or error-free. These exclusions of warranties will apply to you to the fullest extent allowed by law.

Limitation of liability

In no event will Accelya be liable to any party for any direct, indirect, incidental, special, punitive or consequential damages of any type whatsoever related to or arising from the website or use of the materials, or of any site or resource linked to, referenced, or accessed through the website. This exclusion and waiver of liability includes, without limitation, any lost profits, business interruption, lost savings or loss of data, even if Accelya is expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, no matter the legal theories, and will apply to the fullest extent permissible by law.


These Terms govern your use of the Website and constitute the entire legal agreement between you and Accelya relating thereto. Additional or different terms, conditions, and notices may apply to specific components of Materials offered through the Website. In the event of any conflict, such additional or different terms, conditions, and notices will prevail over these Terms. Please see the applicable agreement or notice. Accelya reserves all rights not expressly granted under these Terms, including intellectual property rights, and no other rights are granted under these Terms by implication or estoppel or otherwise. Accelya may update these Terms from time to time. Accelya will change the Last Updated date at the bottom of these Terms when it does so. It is your responsibility to check these Terms regularly. Accelya’s failure to enforce any legal right or remedy contained in these Terms or applicable law shall not be deemed a formal waiver of those rights or remedies and those rights or remedies will still be available to Accelya. If a court of competent jurisdiction deems any provision of these Terms invalid, the remaining provisions of these Terms will be unaffected.

© 2017 Accelya, Inc. All rights reserved. Accelya and the Accelya logo are trademarks of Accelya. All other brand and product names are trademarks or registered trademarks of their respective holders.

Last Updated: 18 September 2017


Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Strictly Necessary Cookies

Cookie Title
Cookie Name
Purpose More information
OptanonAlertBoxClosed This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. Lifespan: A year
OptanonConsent This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. Lifespan: A year

Targeting Cookies (YSC) YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Lifespan: Session (test_cookie) This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange Lifespan: A few seconds (lang) This domain is owned by LinkedIn, the business networking platform. This sub-domain is connected with LinkedIn’s marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targetng. Lifespan: Session (_GRECAPTCHA) This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer’s adverts appear. Lifespan: 6 months (lidc) This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. Lifespan: A day (consent) YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Lifespan: 17 years (bcookie) This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. Lifespan: 2 years


  • Session Cookies: Session Cookies are only stored temporarily in the browser’s memory and are destroyed when the browser is closed. We use session cookies for essential site functions, and to make sure pages are sent to the browser as quickly and efficiently as possible.
  • Persistent Cookies: Persistent cookies are saved on your computer so when you close it down and start it up again, they can still be there. Persistent cookies are created by giving them an expiry date. If that expiry date is reached, they will be destroyed by the computer. Information that has not been changed on the website since your last visit will be collected locally from your device. New information will be updated.

First Party and Third-Party Cookies

  • First Party Cookies: First-party cookies are set by our website. First party cookies are only set or retrieved by the website while the user is visiting it, so they cannot normally be used to track activity or pass data from one site to another.
  • Third Party Cookies: Third Party cookies are set by a third party for example for advertising networks, web surveys and providers of external services like web traffic analysis services. They are usually placed in a website via scripts or tags added into the web page. Sometimes these scripts will also bring additional functionality to the site, such as enabling content to be shared via social networks. We have not control over these third party cookies and they are likely to be analytical cookies, performance cookies or targeting cookies
    • Google (Captcha)
    • LinkedIn
    • Youtube