Powered by FLX AIViator
Built on Amazon Bedrock AgentCore. Powered by FLX AIViator, Accelya’s AI intelligence layer, FLX Recover uses specialized AI agents to assess disruption, evaluate recovery options and coordinate action across airline systems. Recover passengers faster, reduce operational complexity and keep airlines firmly in control.
A cancelled or delayed flight can affect connections, baggage, seats and extras already paid for, assistance, compensation and communications, for thousands of passengers at once.
60,000
flights cancelled worldwide in August 2026
Disruption can trigger thousands of interconnected decisions across passengers, flights and operations.
85%
of passengers expect real-time updates on their phone
Passengers increasingly expect immediate, personalized responses throughout their journey.
Now
production-ready, after 18 months of rapid progress
Agentic AI can now reason across complex scenarios and coordinate actions in real time.
Agentic AI execution for passenger recovery
Powered by FLX AIViator, Accelya’s AI intelligence layer, uses specialised AI agents to understand what has happened to each passenger, work out the best recovery and coordinate the actions needed to get their journey back on track.
Uses passenger, Order and operational context to understand disruption impacts and individual recovery needs.
Evaluates recovery options and coordinates actions across systems as conditions evolve.
Operates within airline-defined policies, approval thresholds and human oversight.
HOW FLX RECOVER WORKS
Recover identifies the disruption, understands which passengers are affected and what each one needs, works out the best recovery option, coordinates the required actions and keeps the passenger informed.
01
Identify and classify disruption events as they occur.
02
Understand operational impact and individual passenger needs.
03
Evaluate recovery options and coordinate the best-fit actions across systems.
04
Deliver timely, personalized communications throughout recovery.
05
Capture outcomes to continuously improve future recovery decisions.
Every outcome feeds the next recovery decision.
PASSENGER-FIRST RECOVERY
A disrupted passenger may not just need another flight. They may have a connection to protect, baggage to reroute, a paid seat or meal to rebook, assistance to arrange or compensation due..
Loyalty status
Group and family travel
Connections
Ancillary purchases
Special assistance requirements
Compensation obligations
FLX Recover looks at the whole journey and coordinates the right recovery for that passenger.
BUSINESS OUTCOMES
01
Reduce the time from disruption to resolution.
02
Automate routine recovery and let teams focus on exceptions.
03
Take account of the whole journey, not just seat availability.
04
Apply airline rules consistently and keep visibility over decisions and actions.
POWERED BY FLX AIVIATOR
FLX Recover is powered by FLX AIViator, Accelya’s AI intelligence layer.
Built on Amazon Bedrock AgentCore and engineered with RapidScale to support secure, governed and scalable AI execution.
Enterprise-grade controls and governance.
Human oversight and airline-defined boundaries.
Production-grade execution across airline workflows.
Transform recovery without replacing your technology
FLX Recover works with the airline’s existing technology. No major platform replacement required.
Integrates with
Passenger Service Systems
Order Management
CRM
Communications Platforms
Operational Systems
INTRODUCING FLX RECOVER
See how FLX Recover brings agentic AI to passenger recovery, coordinating decisions and actions across the journey while keeping airline policies, approvals and people firmly in control.
Disruptions are identified and classified as they happen.
Agents work through every affected passenger at once.
Every action is logged against one disruption ID.
Built on Amazon Bedrock AgentCore. Available through AWS Marketplace.
Press Releases
Accelya Launches FLX AIViator: The AI Intelligence Layer Delivering Real ROI for Airlines
Accelya launches FLX AIViator, a real-time AI intelligence layer that empowers airlines to optimize pricing, merchandising, cargo forecasting, and customer service—delivering measurable ROI from day one.
Infographics
How AI Delivers Real ROI for Airlines – FLX AIViator at a Glance
FLX AIViator is Accelya’s AI-powered intelligence layer. This infographic shows how it drives measurable value across the airline journey—from dynamic pricing and merchandising to cargo forecasting and customer service. Discover how your airline can increase productivity, accelerate time to market, and unlock real ROI with enterprise-ready AI.
Blogs
FLX AIViator Has Taken Off: Real AI – Delivering ROI for Airlines
FLX AIViator is redefining airline intelligence. Discover how real-time data and modular AI use cases deliver real ROI across merchandising, finance, cargo, and more.
Traditional tools identify issues or recommend recovery options, often in batches. FLX Recover uses specialised AI agents that work in parallel to assess impact, reaccommodate passengers, coordinate communications and manage compensation in one continuous workflow.
No. FLX Recover is open and PSS-agnostic. It can run within FLX ONE or connect to your existing PSS, Order Management, CRM, communications and operational systems through open interfaces, using Accelya’s Modular Exchange Framework.
As much as you decide. Your airline defines the policies, which scenarios run automatically, which require human approval and which limits can never be crossed. Every action is logged and reviewable.
FLX Recover is powered by FLX AIViator, Accelya’s AI intelligence layer. It extends FLX AIViator from AI that provides insight to agentic AI that coordinates and carries out complex airline workflows.
FLX Recover is built on AWS using Amazon Bedrock AgentCore, which provides identity, observability and scalability for AI agents. It was engineered with RapidScale, an AWS Premier Tier Services Partner.
Typical measures include time to impact assessment, time to recovery, manual intervention rate, recovery acceptance, cost per disrupted passenger, compensation exposure, ancillary value protected, post-disruption satisfaction and audit completeness.
Recover passengers faster, improve consistency, and orchestrate disruption management across your existing technology environment.
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