When airlines mistakenly under-collect from sales, exchanges and refunds, they are leaving millions of dollars on the table. Often, airlines neglect these sources and lose valuable revenue.
Every year, our passenger sales audit identifies over USD 180 million in recoverable revenue. That’s why more than 70 airlines trust us to deliver comprehensive audits. Our specialists raise accurate ADMs that reduce agency disputes and prevent revenue loss. Airlines earn a better reputation and more revenue.
A passenger sales audit can be transformational for your airline. We audit tickets, refunds, exchanges and miscellaneous documents while identifying fare, commission and tax errors. Through these channels, we discover recoverable revenues and directly improve profits, even going as far to educate travel agents on mistakes.
Our dedicated account managers regularly analyze recoveries, looking into audit policy changes, market trends and industry practices. You also get dynamic report-building capabilities that allow for the creation of customer reports that cover KPIs for proactive problem identification sorted by agent, reason for error, destination and so on.
Enhance your reputation with a passenger sales audit. We’ll help you raise accurate ADMs, reduce your disputes and avoid any negative impacts to your business. To ensure quality, we respond to all disputes by travel agents within five working days (often through BSPlink or email).
No matter what new requirements, including industry and data requirements, come your way, we have you covered. We’ll help you enforce airline policies on ticketing, refunds, exchanges and ancillary charges. If the rules around these change, we’ll help you update your airline policies accordingly. We systematically reach out to all travel agencies with unpaid ADMs to ensure timely payment completion.
“Accelya is the leading provider of audit and revenue recovery services to airlines. Accelya’s audit services span across the ticket lifecycle, from original booking through to the completion of the journey. This is supported by comprehensive recovery services—from raising of ADMs to fund collection.”
- John Hagan, Passenger Revenue Account Manager, British Airways
“We are happy to strengthen our relationship with Accelya. Their sales audit service has helped us identify significant amount of recoverable revenues. And with their BIDT Audit, we complete the audit cycle. As a result, we have seen marked improvement in the accuracy of our inventory because now the agents create a PNR when it is actually needed.”
- Carlos Paneiro, VP - Sales, TAP Portugal
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