The value of customer-centric airline retailing was front and center at the IATA DDRS event in Madrid (26 – 28 October 2021), and the Accelya team was on hand to drive the conversation. Get up-to-date in this wrap-up featuring insights from Acceyla’s Jim Davidson, Tye Radcliffe, and Manish Nagpal.
At DDRS 2021, IATA launched the Airline Retailing Maturity (ARM) index, which involves airlines, sellers, and system providers and aims to foster greater retailing capabilities across the industry. The initiative helps airlines take stock of where they are on their retailing journey.
You may have noticed that Accelya looks different these days. Our integrated portfolio reflects many of the positive initiatives that Accelya has undertaken over the last year, which will help us play our part in driving industry transformation.