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Southwest Airlines® implements Accelya’s Sales and BIDT Audit services

‘Audit Services’ are Accelya’s market-leading capabilities within its ‘Order Assurance’ Solution

Barcelona, September 24, 2020

Accelya, a leading provider of financial, commercial, cargo and analytics solutions for airlines, today announced that Southwest Airlines, one of the world’s largest low-cost carriers based in the United States, has successfully implemented integrated audit services in a managed services engagement.

As Southwest expands its distribution and content within Travelport and Amadeus’ global distribution systems (GDSs), it will partner with Accelya’s BIDT Audit service to design and monitor an effective booking policy. This is further complemented by Accelya’s comprehensive Sales Audit service that identifies recoverable revenue, raises accurate debit memos, reduces agency disputes, and prevents revenue loss.

Dave Harvey, Vice President of Southwest Business, said, “Delivering on our GDS strategy with industry-standard processes and expanding our booking and distribution network necessitated increased governance. Accelya’s comprehensive product capabilities, depth of knowledge and broad experience has proven beneficial in establishing our new business capability for Southwest. We are confident of controlling our GDS ticketing costs, improving commercial policies, and maintaining revenue integrity and we look forward to working together to improve the overall experience for our business travellers.

Artur Farinha, Senior Vice President – Revenue Assurance, Accelya, said, “We are delighted to partner with Southwest at a time when they are transforming their distribution landscape. There is added benefit in auditing the entire booking-to-ticketing lifecycle. We believe that our services will result in a strict control over Southwest Airlines’ booking and ticketing costs; and deliver financial recovery benefits during these crucial times.”

About Southwest Airlines

In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 60,000 Employees to a Customer base topping 130 million passengers in 2019. Southwest became the nation’s largest domestic air carrier in 2003 and maintains that ranking based on the U.S. Department of Transportation’s most recent reporting of domestic originating passengers boarded. In peak travel seasons during 2019, Southwest operated more than 4,000 weekday departures among a network of 103 destinations in the United States and 10 additional countries. Southwest will begin service to Steamboat Springs, Colo. on Dec. 19, 2020, and also recently announced intention to serve Palm Springs, Calif. and Miami, Fla.

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About Accelya

Accelya is a leading global provider of technology platforms, software and services to the travel and transport industry. Accelya has been delivering business-critical financial, commercial, cargo and analytics solutions for more than 40 years. With over 200 airline customers, and operations spread across 14 countries, Accelya employs over 2,900 professionals worldwide.

Accelya offers a modular suite of technology solutions for air travel, from offer to settlement, solving critical business problems for airlines, travel agents and industry bodies such as IATA. Accelya’s solutions are organized around customers’ key functions including commercial planning and optimization, sales & distribution management, financial reconciliation & settlement. Paramount to Accelya’s success is the exceptional breadth of understanding of industry data which allows the delivery of insightful and reliable solutions that reduce process friction in a complex inter-dependent industry.

Accelya enables over 80 airlines globally with its audit services, identifying USD 200 million in recoverable revenue annually.

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Rose Fernandez
[email protected]


Southwest Airlines Media Relations
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