Welcome back to the second podcast in the Titans of the Industry series of Airline Voice Radio, where Accelya’s newly-appointed CEO, Jim Davidson, engages with airline leaders from across the globe.
In this new episode, Jim talks to Juliana Rios, LATAM Airlines’ Chief Information Officer, about overcoming the challenges facing airline commerce. Coming from the finance industry, Juliana brings some fresh thinking to the discussion. We learn that from Juliana’s perspective, the only customer is the one who flies and that the end-to-end customer experience is everything.
“I come from a different type of background, but I think that’s what we need today, right? To bring people together to bring different perspectives to solve the challenges that we are facing and the new challenges that are going to come”, Juliana Rios, CIO, LATAM Airlines.
In this episode, you’ll discover that:
- Selling is the easy part for airlines, servicing the customer is the challenge.
- Airlines need to break down silos to create a seamless process for the customer.
- Technology players need to enter extended relationships with their airline partners for success.
Stay tuned for the release of two more episodes in this special series of Airline Voice Radio.
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