Skip to content
Insights

Airline Voice Radio podcast episode 08: A fresh perspective to overcoming challenge with Juliana Rios

Welcome back to the second podcast in the Titans of the Industry series of Airline Voice Radio, where Accelya’s newly-appointed CEO, Jim Davidson, engages with airline leaders from across the globe.

In this new episode, Jim talks to Juliana Rios, LATAM Airlines’ Chief Information Officer, about overcoming the challenges facing airline commerce. Coming from the finance industry, Juliana brings some fresh thinking to the discussion. We learn that from Juliana’s perspective, the only customer is the one who flies and that the end-to-end customer experience is everything.

“I come from a different type of background, but I think that’s what we need today, right? To bring people together to bring different perspectives to solve the challenges that we are facing and the new challenges that are going to come”, Juliana Rios, CIO, LATAM Airlines.

In this episode, you’ll discover that:

  • Selling is the easy part for airlines, servicing the customer is the challenge.
  • Airlines need to break down silos to create a seamless process for the customer.
  • Technology players need to enter extended relationships with their airline partners for success.

Stay tuned for the release of two more episodes in this special series of Airline Voice Radio.

Podcasts

Don't miss the other Airline Voice Radio podcasts

Podcasts

In this new episode of Airline Voice Radio, Jim Davidson talks to Julio Toro, Copa Airlines’ Chief Information Officer, about airlines’ attitude to risk. From Julio’s perspective, new levels of courage will see airlines opt for greater choice over a one-stop-shop approach to retailing technology.

READ

Podcasts

In this new podcast, Jim Davidson talks to Amit Khandelwal, who heads up Inventory Management, Distribution, and Revenue Steering at Emirates. Together they explore continuous pricing, controlling the offer, industry-wide collaborations, and putting the customer at the heart of strategy.

READ

Podcasts

In this episode, report author Henry Harteveldt joins Jim in the studio to discuss the study’s key findings.

READ

Podcasts

In this episode, Jim quizzes Bill on his learnings from the last year, which includes the importance of having a direct relationship with customers and the value that ancillary merchandising brings to the airline’s bottom line.

READ

Podcasts

Steve joined Jim Davidson in the studio to talk about Duffel’s innovative business model and the great opportunities that the company brings to travel sellers by enabling them to instantly access airline inventory.

READ

Podcasts

George joins Jim Davidson in the studio to give us a glimpse of what that journey was like and shares Hawaiian Airline’s plans for future profitability once air travel reemerges from the current crisis.

READ

Podcasts

In this episode, Tony D’Astolfo, Senior Vice President, North America, at Serko, sits down with long-time friend and industry colleague, Jim to discuss the importance of Corporate Travel.

READ

Podcasts

The Air Transformation Lab reaches another milestone with the launch of a new podcast series. Airline Voice Radio connects the industry through the airwaves interviewing outspoken thought leaders on building the future of airline commerce and promises to be compelling, inspirational, and often unexpected. The first episode of Airline Voice Radio features Jim and Xavier discussing the […]

READ
subscribe