Traditional sales audits don’t always catch everything. Airlines’ highly complex audit procedures require skilled staff and processes.
Our airline PNR audit service ensures booking data is in compliance with booking rules and matches ticketing. And our Revalidation Audit service checks that only permitted changes are performed by travel agents. We repeat the audit every time a booking changes (until the last coupon is used or expires) and raise ADMs when appropriate.
When we look at PNR information, we tap into neglected sources of airline revenue leakages by comparing booking data against ticketing. The prevention effect of the audit is extended beyond ticketing, by enforcing airline policies on revalidation and booking changes even after the ticket is issued. We ensure that all unticketed PNR changes are continuously audited (until the last coupon is used) and that all charges are collected for any additional services.
We make sure that agents comply with booking rules. Not only does this breed respect for airline policies, but it also allows for better inventory management and yield analysis.
Sometimes, airlines don’t allow travel agencies to perform booking changes without reissue (or make them do it through their own call centers). We open this possibility to permit travel agents to perform changes on their own, thus saving operational costs.
“Accelya is the leading provider of audit and revenue recovery services to airlines. Accelya’s audit services span across the ticket lifecycle from original booking through to the completion of the journey. This is supported by comprehensive recovery services - from raising of ADMs to fund collection.”
- Lorem Ipsum Name, Company
"We are extremely excited about our partnership with Mercator. They demonstrate the same core values we hold and have provided us with a timely, efficient solution to a complex issue while maintaining strong internal controls and providing excellent customer service. This solution has provided a valuable part of the foundation for our growth relating to our interline strategy."
- Lorem Ipsum Name, Company
Learn how audits not only give an accurate record of good management and financial health to your stakeholders, but also serve as a way to spot errors and optimize your operations.
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