VIVALDI Chargeback Claims Management | Financial

Chargebacks are a growing concern for airlines. With rising cases of fraud; multiple, disconnected information sources; manual processing that’s prone to errors; and paper-based communication, airlines don’t respond to all the claims in time. This means revenue loss, general confusion and wasted manual labor.

We developed VIVALDI Chargeback as a dynamic, outsourced service that centralizes your airline’s chargeback process in a single, consolidated space. We then work to prioritize claims, in line with contracts and card schemes. Overall, we streamline the process to enhance quality control. And we keep everything PCI DSS-compliant so you know we’re executing according to industry standards.

Improve your productivity

Our automated service means minimizing manual input and data gathering on your end. When we reduce the effort you need to make, you’ll see far fewer errors, and your team will be free to focus on more strategic initiatives (and less data entry).

Improve the quality of your processes

With VIVALDI Chargeback in place, you can implement stronger processing controls, thus giving you a more robust workflow and a higher-quality output. You can even set multiple-level user profiles and input data manually (when needed).

What Our Customers Are Saying

"We are extremely excited about our partnership with Mercator. They demonstrate the same core values we hold and have provided us with a timely, efficient solution to a complex issue while maintaining strong internal controls and providing excellent customer service. This solution has provided a valuable part of the foundation for our growth relating to our interline strategy."

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