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Road to retailing excellence – ONE Order and Order Management

Do you need to get up to speed with ONE Order or do you want a refresher? Curious about how it will affect the future of the airline business?

In 2012, airline retailing entered a period of transformation when IATA introduced its New Distribution Capability (NDC) program. NDC promised to give airlines more control over creating offers and the freedom to distribute them, notably in their indirect (agency) channels.

Although it gained traction relatively slowly, NDC adoption has gathered pace. In fact, 2021 was the year NDC finally went ‘mainstream’. We saw a 73% increase in the number of tickets sold through NDC channels – which are processed via the Accelya FLX Platform – compared to the equivalent pre-pandemic period in 2019. For some of our customers, the volume of NDC transactions is on par with those processed via their GDS channels.

Read the fully-interactive ONE Order and order management blog in our brand new Air Transformation Lab where we deep dive into the various entry points and aspects that make up an airline’s retailing transformation journey.

 

 

 

Retailing Transformation

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Earlier this year, we announced that Accelya is powering Hawaiian Airlines’ market-first distribution strategy. We sat down with George Bryan, Hawaiian Airline’s Senior Director of Distribution, to learn more about the US carrier’s ongoing transformation journey.

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