Skip to content
Insights

IATA Airline Retailing Maturity Index – What it means for you

At DDRS 2021, IATA launched the Airline Retailing Maturity (ARM) index, which involves airlines, sellers, and system providers and aims to foster better retailing capabilities across the industry. The initiative helps airlines take stock of where they are on their retailing journey. As IATA validates claims regarding retailing capabilities, the index also boosts transparency. This means that companies can assess their abilities in relation to others, and players can more easily find relevant retailing partners.

The ARM index has three validation ‘pillars’:

  • Capabilities verification– Open to airlines, sellers, and system providers, it is a registry of proven technical abilities for shop, order, pay, settle, account, and set up. IATA describes these abilities in business terms, making it easier for companies to navigate the information. The certification is a replacement, remodeling, and extension of previous designations such as NDC and ONE Order. It broadens the scope of these certifications to encompass airline retailing using offers and orders. As such, it incorporates Settlement with Orders (SwO), dynamic offer creation, and the future of interline. IATA regularly updates the registry as capabilities are validated.
  • Partnership deployment– Open to airlines and sellers, this pillar measures scalability across the retailing value chain. It includes a review of network reach, customer access to offers and orders, and volumes.
  • Value capture– Open only to airlines, this pillar assesses an airline’s retailing capabilities and quantifies gaps. It helps airlines get a view on retailing readiness across the airline business, understand the value of their current position, and establish possible next steps.

As an IATA launch partner, we’re the first provider to gain the latest IATA Airline Retailing Maturity (ARM) index on schema version 20.2. This designation recognizes that Accelya’s Order Accounting solution now accepts orders as an input for settlement, also known as Settlement with Orders (SwO).

We caught up with Yanik Hoyles at DDRS in Madrid ahead of the IATA launch. Hear what he had to say about this next wave of transformation.

For more information about Accelya’s ARM certification click here.

Latest insights

You might also be interested in

News

A new initiative by Accelya and American Airlines enables TMCs to exchange legacy EDIFACT tickets for NDC tickets.

READ

Blog

Demand for air travel is buoyant, signaling a path to industry recovery. IATA announced global traffic to be 84.2% of January 2019 levels. With passengers taking to the skies, profitability has returned for many, or on the horizon for the remainder. Airlines with the flexibility to pivot are best positioned for growth. This required flexibility extends just as much to the retailing domain as it does to fleet and network planning.

READ

News

Turkish Airlines signs a multi-year commitment to Accelya’s Industry Insights solution.

READ

News

Accelya has appointed Andy Spence as its new Chief Sales Officer.

READ
subscribe