Accelya Launches FLX ONE Retail Platform for Offer, Order, Settle, and Deliver; Unveils FLX ONE Delivery for seamless passenger experience at the airport

Bangkok, Thailand – Oct 30, 2024

• Accelya launches FLX ONE, an open, API-driven platform that empowers airlines to take control of their retail transformation across Offer, Order, Settle, and Deliver (OOSD), fully aligned with IATA’s standards for modern retailing.
• FLX ONE evolves from Accelya’s proven FLX platform, leveraging the cloud-native technology that is live today, generating over 30 billion unique offers daily and powering more than 50% of global NDC bookings.
• Accelya announces the launch of its FLX ONE Delivery proposition, which enables a seamless experience at the airport and completing a fully comprehensive set of OOSD capabilities.

Accelya, a global leader in airline technology, announces the launch of FLX ONE, an open and modular retail platform that enables airlines to take full control of their end-to-end OOSD retailing journey. With its cloud-native, API-driven architecture, FLX ONE integrates seamlessly with both existing and future technologies, enabling airlines to transition from legacy systems at their own pace while retaining ownership of their retailing and technology strategy.

FLX ONE is an evolution of the industry-leading FLX platform, built on the same AWS hosted robust, cloud-native technology that powers more than 30 billion offers daily, settles over $100bn annually, and delivers over 50% of global NDC volumes. This allows airlines choosing FLX ONE to immediately adopt and drive value from a live, fully operational platform built for the future with Offers and Orders at its core. FLX ONE integrates the full suite of OOSD capabilities, enabling airlines to create rich and relevant dynamic offers, manage orders in real-time for flexible and accurate bookings, streamline settlement processes for smoother financial transactions, and deliver a seamless passenger experience at the airport.”

“We are delighted to announce the launch of FLX ONE, a proven and future-ready platform that gives airlines full control of their retailing” said Sam Gilliland, CEO of Accelya. “FLX ONE is fully open and API-driven, allowing airlines to move away from legacy systems at their own pace, integrate the technologies they choose, and avoid the lock-in of other providers.”

FLX ONE replaces legacy technologies, including critical components such as inventory, product definition and revenue accounting, with modern Offer, Order and Settle ready modules. At the same time, it leverages AI-powered insights across the platform to analyze customer behaviors and preferences, enabling airlines to drive personalized strategies in demand forecasting, pricing, and product trends.

Built on cloud-native technology, FLX ONE allows airlines to integrate seamlessly with their preferred technology providers, free from the constraints of vendor lock-in. Its open, API-driven architecture ensures compatibility with both current systems and future innovations, giving airlines complete flexibility to shape their retailing strategy on their terms. A key enabler of this flexibility is FLX ONE Open Connect, which bridges modern retailing capabilities with legacy Passenger Service Systems (PSS). This integration empowers airlines to upgrade at their own pace, combining the best of new technology with existing infrastructure. FLX ONE Open Connect ensures a smooth, scalable transition for airlines looking to meet the demands of today’s digital-first travellers.

FLX ONE Delivery: Enhancing the Last Mile of Airline Retailing

Accelya announces the launch of FLX ONE Delivery, offering capabilities that streamline critical airport processes and enhance passenger satisfaction by providing a seamless check-in and boarding experience. FLX ONE Delivery enables airlines to manage the entire OOSD journey while unlocking new revenue through personalized, real-time services. FLX ONE delivery will leverage proprietary capabilities from DXC Technology, a leading Fortune 500 global technology services provider, with whom Accelya are delighted to announce a new partnership with. DXC’s capabilities will enable Accelya to build a seamless, FLX ONE Delivery end-to-end experience for passengers, extending retailing to the airport.

Additionally, Accelya is partnering with SITA, a leading global provider of air transport communications and information technology to integrate FLX ONE Delivery with SITA’s advanced airport systems. This collaboration will enable airlines to enhance their airport operations, delivering a seamless and personalized passenger experience while reducing their reliance on traditional Departure Control Systems (DCS) and streamlining processes such as check-in and boarding.

“With FLX ONE Delivery, airlines can take full control of the passenger journey, reducing their reliance on legacy systems and ensuring a smooth, end-to-end retailing experience from booking to boarding,” said Sam Gilliland, CEO of Accelya. “This addition makes FLX ONE a fully comprehensive OOSD solution, providing airlines with a proven, ready-to-go alternative to legacy providers, and offering the flexibility and control they need to shape their retailing strategy.”

DXC to become preferred FLX ONE systems integrator

In addition, DXC Technology have been appointed as Accelya’s preferred FLX ONE systems integrator partner. This partnership will enable airlines to efficiently integrate FLX ONE with their existing technologies for faster and more efficient return on investment. Sam Gilliland added, “We’re excited to partner with DXC Technology for their proven expertise, which ensures our FLX ONE platform works seamlessly with airline systems, enabling airlines to modernize quickly and confidently.”

About Accelya

Accelya is a global leader in airline software, powering over 200 airlines with an open, modular platform that enables them to drive growth, enhance customer experiences, and take control of their retailing. Our FLX ONE platform empowers airlines to transform across Offer, Order, Settle, and Deliver (OOSD), in line with IATA’s standards for modern retailing.

With a cloud-native infrastructure powered by AWS, Accelya processes more than 30 billion unique offers daily, delivers more that 50% of global NDC volumes, and our financial solutions process $100 billion annually. Our solutions span the entire retail lifecycle, both above and below the wing, giving airlines the flexibility, performance, scalability, and reliability they need.

Backed by 40 years of industry expertise, long-term support from Vista Equity Partners, and 2,500 employees across 10 global offices, Accelya has the scale and proven track record to meet the evolving needs of the airline industry.

For more information, visit the Accelya Website.

Media Relations: [email protected]

About DXC Technology

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Sean B. Pasternak
DXC Technology
+1-647-975-7326
[email protected]

Roger Sachs, CFA
VP of Investor Relations
+1-201 259-0801
[email protected]

About SITA

SITA is the air transport industry’s IT provider, delivering solutions for airlines, airports, aircraft and governments. Our technology powers more seamless, safe, secure and sustainable air travel.

With around 2,500 customers, SITA’s solutions drive operational efficiencies at more than 1,000 airports while delivering the promise of the connected aircraft to customers of over 18,000 aircraft globally. SITA also provides technology solutions that help more than 70 governments strike the balance of secure borders and seamless travel. Its communications network connects every corner of the globe, and SITA bridges 45% of the air transport community’s data exchange.

In 2023, the Science Based Targets initiative (SBTi) approved SITA’s near-term and long-term emission reduction targets. These science-based targets are pivotal in guiding the company’s climate actions to curtail greenhouse gas emissions effectively. SITA is also developing solutions to help the aviation industry meet its carbon reduction objectives, including reduced fuel burn and greater operational efficiencies.

In 2024, SITA acquired Materna IPS, leader in passenger handling, to create the world’s most powerful passenger portfolio for airports and digital travel. SITA then acquired ASISTIM, to offer a fully-fledged airline flight Operations Control Center managed service. The company also launched SmartSea to give the maritime industry access to the same advanced technology that
is transforming air travel. The launch comes as part of SITA’s growth into cruise and rail, as well Urban Air Mobility, such as Vertiports.

SITA is 100% owned by the industry and driven by its needs. It is one of the most internationally diverse companies, providing services in over 200 countries and territories.

Go to www.sita.aero for more information.

Charles Font
Corporate Communications
Email: [email protected]

Patricia Madrigal
Corporate Communications
Email: [email protected]