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LATAM Airlines Group delivers reliable revenue accounting with Accelya
Customer Story
LATAM Airlines Group relies on Accelya Revenue Accounting to support financial integrity, operational excellence and dependable performance across a complex, high-volume airline operation.
Airline : LATAM Airlines Group
Products
Financial Settlement / PRA
Region
Latin America
The challenge
- Managing complex, high-volume revenue accounting across a large regional and international airline operation.
- Maintaining accuracy, compliance and system availability at scale.
- Reducing manual intervention while protecting financial integrity and operational confidence.
The solution
- Accelya Revenue Accounting provides LATAM with a scalable, automated and reliable platform tailored to complex airline finance needs.
- The solution supports high straight-through accuracy, faster reconciliation and dependable closure processes.
- LATAM gains a trusted revenue accounting foundation to manage financial operations with control, consistency and confidence.
The outcomes
- LATAM achieved consistent SLA performance and more than 40 months of uninterrupted closures.
- The airline strengthened operational efficiency, with 95% query resolution and reconciliation reduced from 9 days to 3 days.
- Accelya Revenue Accounting supports the processing of more than 70 million Passenger Billing Documents annually.
Accelya has been our trusted partner in simplifying revenue accounting management. Their solutions have enabled us to maintain high accuracy, ensure compliance, and achieve operational excellence across our global operations. Together, we continue to drive efficiency and deliver greater value to our business.
Manuel Fernández – Head of Revenue Accounting & Financial Control
LATAM Airlines Group
The numbers behind the story
99.9%
SLA achievement
40+
months of uninterrupted closures
70M+
passenger billing documents processed annually
Overview
LATAM Airlines Group uses Accelya Revenue Accounting as a trusted foundation for managing complex, high-volume revenue accounting with accuracy, reliability and operational discipline.
Together, LATAM and Accelya have built a partnership focused on financial integrity, continuous performance and measurable efficiency across a large-scale airline operation.
About LATAM Airlines Group
LATAM Airlines Group is one of the leading airline groups in Latin America, operating across a complex regional and international network. With high transaction volumes and multi-market operations, LATAM requires revenue accounting capabilities that can support scale, accuracy and consistent performance.
Why reliable revenue accounting matters
For large airline groups, revenue accounting is central to financial control. Every transaction must be processed accurately, reconciled efficiently and managed in line with compliance expectations.
As volumes grow, manual processes can create operational pressure, delay closure cycles and increase risk. Airlines need dependable systems that can process high volumes while maintaining accuracy, availability and confidence in financial outcomes.
How Accelya Revenue Accounting supports LATAM
Accelya Revenue Accounting provides LATAM with a scalable and automated platform designed to support complex airline revenue accounting needs.
The solution helps LATAM manage high volumes of Passenger Billing Documents with precision, maintain strong SLA performance and reduce the time required for reconciliation. This supports faster closure, improved operational efficiency and greater confidence in financial processes.
Delivering performance at scale
With Accelya, LATAM has achieved consistent operational performance across its revenue accounting function.
The partnership has supported more than 40 months of uninterrupted closures, 99.9% SLA achievement and the processing of more than 70 million Passenger Billing Documents annually. Query resolution has reached 95%, helping reduce manual effort and support faster, more efficient operations.
A partnership built on trust
For LATAM, Accelya is more than a technology provider. The partnership is built on trust, reliability and continuous improvement.
By supporting accuracy, compliance and operational excellence, Accelya Revenue Accounting helps LATAM protect financial integrity while continuing to scale with confidence.
Beyond the numbers
Consistent SLA performance and uninterrupted closures support confidence across revenue accounting.
Reduction in reconciliation time from 9 days to 3 days helps accelerate closure and improve efficiency.
More than 70 million Passenger Billing Documents are processed annually with precision and control.
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