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Accelya Refund Management

Accelerate refunds processing by 65% and elevate customer experience.

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Why Accelya Refund Management

Handling refunds across multiple booking channels can be challenging for airlines, often resulting in a poor customer experience.

Accelya’s Refund Management streamlines airline refund processes across all booking channels. By unifying refund activities into a single platform, we help you act fast and reduce revenue leakage, enhance customer satisfaction, and maintain complete visibility from booking to flight completion.

One-touch refund processing for simplified workflows and visibility

65% faster refunds processing for accelerated operations and 10x scalability for handling higher volumes

Instant, real-time updates to customers for full transparency

Achieve quick time-to-market with easy implementation in 6 months

Transform Your Airline with the Powerful
and Exceptional Benefits of Accelya Refund Management

One Stop Solution for All Refund Types

Managing all sources (BSP, GSA, web or direct channels) and forms of payments seamlessly.

Effortless Control, Delighted Customers

Consolidate everything in one platform for full visibility, end-to-end control and real-time status via APIs.

Pro-airline, Modular and Flexible Solution

We are the only service provider with a tailor-made solution for airline refunds. Work flexibly on your terms with a service managed by Accelya or your own staff.

Proven Track Record

From getting live in as early as six months, to reducing the processing time by 65%, or meeting unprecedented demand of over 10x scaling, our solution delivers to airline needs.

Unlock a seamless, customer-centric refunds experience with Accelya Refund Management.

Streamline your refund process, build trust with partners and passengers, and secure accurate financial outcomes.

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Customer support

Accelya is committed to delivering outstanding customer service, recognizing that customer satisfaction is crucial for sustained success.

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FAQs for Accelya Refund Management

Accelya Refund Management is a one-touch end-to-end refunds solution for airlines that results in a 65% faster closure of refunds than any other method, and provides real-time updates to passengers ensuring exceptional customer satisfaction.

Customers have high expectations from top retailers and now expect the same from airlines as they enhance their retailing capabilities. Customer satisfaction drives revenue and helps retain customers. However, meeting this objective requires more than just minor tweak it demands exceptional service across all processes including a comprehensive overhaul of the refund management system.

Airlines need:

  • Integrated and unified data processes to speed up processing times.
  • Standardized procedures to enhance the customer experience.
  • Automation and accuracy to minimize processing times, reduce manual errors, and lower costs.

While Passenger Revenue Accounting (PRA) systems may handle some aspects of the refund process, many steps still depend on manual effort. Therefore, a dedicated Refund Management solution is essential to ensure customers receive the support they would expect from any retailer.

It can be deployed as hosted, outsourced or collaboratively both based on the requirements of the airline.

  • Indirect refunds: 3-6 months
  • Direct refunds: Up to 9 months

Interested in transforming your airline’s operations?

Fill out the form to request a personalized consultation and learn how Accelya’s innovative solutions can elevate your airline revenue management and operational efficiency.

Request a Consultation