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Customer Support

Accelya is committed to delivering outstanding customer service, recognizing that customer satisfaction is crucial for sustained success.

Accelya is dedicated to offering exceptional support and specialized solutions tailored to the unique needs of our global airline clients.

Customer-Centric

It’s critical to have the right partner that can deliver both the technology and the transformation you need to deliver. Aegean has appreciated working with Accelya, which takes a flexible approach to the technology and to the change that is needed and is ready to stand with the airlines as it goes through the process. Accelya was able to initially deploy quickly, which was important, and subsequently has been very responsive when we have defined new elements such as fare families. In short, for us it has been a partner rather than a vendor, and one that is easier to work with.
Lesley Harris Chief Operating Officer Accelya

Trusted by the world’s leading airlines

Find Assistance

Zendesk Support Link

If you need help for NDC, FLX (Shop & Price, Merchandise and Availability Calculator), please click here to login in our Zendesk Support portal to raise your ticket with us.

Here

SCP Support Link

If you need help for any other product, please click here to login in our SCP Support portal to raise your ticket with us.

Here

Customer Support Lines

For NDC/FLX products:

For other products:

Need Assistance with Customer Support?

We’re here to help! If you have questions, need assistance, or are looking for more information on how our Customer Support can help resolve your issues or enhance your experience with Accelya, simply fill out the form and we’ll get back to you promptly.