Blogs
2 mins read 
At Accelya, we understand that navigating NDC can sometimes feel overwhelming, but we’re here to guide you through every step. Whether you’re just beginning or looking to fine-tune your implementation, we’re committed to offering the insights, tools, and support you need to succeed.
In this third installment of our three-part NDC Tips series, we focus on an essential topic that impacts many travel sellers: Unused Ticket Credits.
Addressing Unused Ticket Credits
Unused ticket credits represent a hidden goldmine for many corporations, offering a significant opportunity to reduce travel costs and optimize budgets. However, without a clear strategy, many of these credits go unused—most tickets expire within a year, leading to substantial financial losses.
The good news? NDC (New Distribution Capability) supports credit redemption, but inconsistencies across implementations remain. Some carriers impose restrictions on which credits can be redeemed and at what stage of the booking process they can be applied, putting travel sellers in a difficult position.
Pro Tip
- Apply credits during the Pricing stage—this method is the most reliable and universally supported by all of our partner airlines.
- While most Accelya carriers currently support exchanges only for tickets originally booked through NDC, American and United allow the exchange of both EDIFACT and NDC tickets.
- Use the E-Ticket Information Field to enter the document number—ensuring smooth processing and accurate tracking of credits.
For a seamless experience, stay informed on each carrier’s policy and focus on engaging with airline partners to ensure better alignment with your needs.
Maximizing Travel Savings with NDC
Maximize your return on travel investments and help your clients avoid unnecessary losses by making credit redemption a key part of your travel management strategy.
Press Releases
Webinars
