Blogs
6 mins read 
AI isn’t a future promise anymore. We’ve built FLX AIViator, a new intelligence layer that enables airlines to turn real-time data into action – embedded directly across our portfolio.
Throughout my career, while leading platforms at HP, Google, Samsung to Qualys, I’ve been driven by a single goal: create differentiated technology that delivers measurable customer value.
That same principle guided us, as we built FLX AIViator, not as a concept or experiment to chase the AI hype, but as a foundational layer across Accelya’s platforms. It’s AI designed to help airlines make smarter decisions, faster – across commercial, cargo, finance, and operations; In short, AI to deliver – Real ROI.
One week after launch, the question, I am getting from customers and partners isn’t “what is FLX AIViator?”, it’s “how to integrate it faster to deliver results for me?”
This blog shares how FLX AIViator helps airlines shift from data overload to decision-readiness – with speed, precision, and tangible ROI.
🎙️ Hear from Accelya’s CTO how FLX AIViator turns airline data into action:
Why FLX AIViator – and Why Now?
Airlines generate and manage some of the most complex and real-time operations working through some of the richest data in any industry. But too often, that data sits siloed or underutilized, disconnected from real-time action.
FLX AIViator is different by design. We built AI-VIATOR on the same core principles that underpin everything we develop at Accelya:
This is AI, that’s modular by design, letting airlines activate only the use cases that align with their strategy.
This is AI, that’s open by nature, integrating seamlessly with airline-owned AI models, data, and external vendors – putting airlines in control.
This is AI, built for the future, its deeply embedded across both FLX ONE and our Foundation Platform– built on top of the most cutting-edge AWS has to offer.
“This isn’t a standalone AI product. It’s a strategic foundation that reflects who we are at Accelya: open, modular, and built for future – delivering long-term value.”
From Insight to Impact: What’s Live Today
FLX AIViator today supports five practical use cases. All are live in customer environments or validated through real-world pilots and simulations.
1. Real-Time Order Intelligence
Live offer and order data is transformed and interrogated via actionable insights by executives, operations and finance. This supports tactical use cases like faster issue resolution and clearer revenue recognition, as well as strategic use cases like making the Offer-Order strategy a reality. Issue Resolution Time in customer trials is cut by 10%. New Strategic insights are unlocked due to real-time access to data like never before.
📊 See how real-time insights reduce issue resolution time by 10%:
2. Merchandising Automation
Using generative AI, FLX AIViator dramatically speeds up onboarding for merchandising rules. Airlines can build, test, and deploy bundled offers in record time, reducing setup time by up to 85% and enabling commercial teams to respond quickly to changing market needs.
🛍️ Explore how GenAI cuts merchandising setup time by up to 85%:
3. Smart Customer Support (Ask Accelya)
Our GenAI assistant is already supporting B2B airline users in Revenue Accounting. It delivers more consistent answers, reduces response times by 10%, and is particularly valuable for finance and audit teams working across regions and time zones.
4. Cargo Capacity Forecasting
Live customers using our AI have experienced an increase in forecasting accuracy from ~75% to over 92%, enabling safer overbooking and reducing spoilage, a direct boost to cargo yield and operational efficiency.
📦 See how AI powers 92% forecast accuracy in air cargo planning — real results, real ROI:
5. Dynamic Pricing Optimization
By applying machine learning in real time, FLX AIViator helps airlines optimize fares, ancillaries and bundles automatically based on market, demand, competition and behavior. This protects high-value inventory and based on industry benchmarks, can drive up to a 6% uplift in fare revenue.
💸 Unlock real-time dynamic pricing with AI — optimize fares, maximize revenue:
🛍️ Check FLX AIViator at a Glance:
Inside Accelya: Where AI Works for Us, Too
We didn’t just build FLX AIViator for customers, we use it ourselves. As a technology-first company, we believe innovation must be proven in-house before it scales across the industry.
Our Product and Operations teams are already seeing the benefits of AI:
- Test Case Generator turns chat prompts and JIRA stories into automated scripts, improving test coverage and reducing manual effort.
- Fare Pricing Mirror QA Validation compares new pre-production pricing results against live production data, identifying discrepancies before release.
- With the UI Code Generator, teams now convert designs into clean front-end code, reducing delivery time by up to 40%.
- AI Ticket Triage improves how we prioritize, classify and diagnose complex support cases, speeding up resolution.
- And Accelya Q, our internal AI assistant, helps product and service teams find specs and documentation in seconds.
“We’re committed to technology that works, and that means using FLX AIViator ourselves to improve velocity, accuracy, and productivity across our business.”
Coming Soon: Financial AI Use Cases with Clear ROI
This July at the Accelya Financial Summit, we’ll introduce the next wave of FLX AIViator capabilities – focused on audit, reconciliation, and revenue assurance.
These will embed intelligence where it matters most: at the heart of the Offer-to-Settlement journey, where automation can reduce leakage, improve compliance, and accelerate cash flow.
And this is just the beginning. We’re applying FLX AIViator across our broader product portfolio, building intelligence into the core of every solution to unlock greater value, faster.
What Sets FLX AIViator Apart
We didn’t just build FLX AIViator for customers, we use it ourselves. As a technology-first company, we believe innovation must be proven in-house before it scales across the industry.
| FEATURE | WHY IT MATTERS |
|---|---|
| BUILT INTO OUR PLATFORM | Integrated across pricing, cargo, finance, and support – not bolted on. |
| MODULAR BY DESIGN & USE CASE-DRIVEN | Adopt what you need, when you need it. |
| OPEN BY NATURE | Bring your own AI models and retain full control of your data. |
| PROVEN AIRLINE WORKFLOWS | Built using real airline use cases, in partnership with airlines. |
| AT SCALE, TODAY | Operating at enterprise scale and powered by AWS. |
Final Thought: AI That Delivers ROI
At Accelya, we believe AI must drive outcomes, not overhead. That’s why FLX AIViator is engineered to deliver real, measurable ROI across every part of the airline enterprise.
It’s already helping airlines with a simple equation:
- Protect and Grow Revenue
- Improve Productivity
And we’re just getting started. In the months ahead, we’ll launch new use cases, co-develop custom models with our airline partners, and continue embedding intelligence deeper into every part of our platform.
“In a market where every decision counts, FLX AIViator turns data into action, and action into results.”
Let’s build that value – together.
🚀 Watch how FLX AIViator is transforming airline intelligence — built for action, ready for results:
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