Ask Accelya: AI-Powered Finance Assistant for Accelya Revenue Accounting

Airline revenue accounting teams are under increasing pressure to do more with less, process high transaction volumes, ensure compliance, onboard new users faster, and resolve issues without delay. In this environment, access to the right information at the right moment is critical.

“Ask Accelya” is Accelya’s AI-powered finance assistant, embedded directly within Accelya Revenue Accounting solution. Built on the FLX AIViator intelligence layer, it brings conversational guidance into daily finance workflows and turns AI from a concept into a practical, everyday tool that delivers real outcomes.

The Need: Faster Answers, Smarter Finance

Airline finance teams manage thousands of transactions every day across complex accounting and settlement processes. Resolving issues often requires deep system knowledge and time-consuming searches through documentation.

Training new users and maintaining consistency across teams can take weeks, creating dependency on experts and support teams.

Accelya applied FLX AIViator, its AI intelligence layer, to make financial knowledge instantly accessible, without disrupting established processes or adding operational risk.

The Solution: Ask Accelya

Ask Accelya delivers conversational, guided assistance directly within Accelya Revenue Accounting. Finance teams can simply type questions in natural language and receive contextual answers instantly, in real time, supported by documentation and process logic.

Built entirely on FLX AIViator, it is a perfect example of AI with purpose, and provides:

• Generative AI for natural dialogue and context recognition,
• Document intelligence for quick reference access, and
• Governance controls to ensure accuracy, auditability, and security.

Early Adoption and Results:

Since its launch, Ask Accelya has been used by 21 airlines, validating its usability and value across geographies and team sizes. Users consistently highlight its ease of use, fast navigation, and the clarity it brings to onboarding and daily operations. Recommendation rates reflect real adoption, not experimentation.

Customer Voices

The Virgin Australia finance team highlighted how Ask Accelya supports their finance operations with ease of querying and speed of resolution.

“The layout was familiar and easy to navigate. What stood out was how responses were backed by documentation, making it a powerful support tool.” — Dennis Garrett, Revenue Accounting Manager, Virgin Australia

“Ask Accelya helped clarify our processes. It’s simple to use and backed by documentation.”— Rajni Gopal, Finance Analyst – Revenue Accounting, Virgin Australia

Royal Air Maroc team found that Ask Accelya improved process confidence and query resolution time.

“A simple interface, very easy to use and navigate, with clear directions on how to use.”— Nizar El Alaoui Benchad, Head of Revenue Accounting, Royal Air Maroc

Why it Matters

For finance leaders, this is AI that delivers immediate, measurable value:

• Speeds up information retrieval and learning cycles
• Strengthens compliance by embedding documentation in workflows
• Reduces support dependency on support teams through effective self-service

Ask Accelya is one example of how Accelya is applying AI in practice. Built on the FLX AIViator intelligence layer, it reflects a broader strategy focused on outcomes rather than experimentation. AIViator is embedded directly into Accelya’s solutions, governed for accuracy and scale, and designed to support real operational decisions. By applying AI where finance teams work every day, Accelya is already delivering measurable value to customers and turning AI from promise into execution. It is giving airline finance teams the clarity, confidence, and speed they need to perform every day.

Discover how AI-powered Accelya Revenue Accounting can enable smarter airline finance.