Accelya Sales Audit

Accelya Sales Audit is a comprehensive service designed to identify and recover lost revenue for airlines. It audits ticketing, refunds, exchanges, and miscellaneous documents to detect errors and ensure accurate revenue collection. By integrating additional data sources like PNR, Revenue Accounting, and BIDT data, we maximize leakage detection and identify issues that traditional methods might miss.

Accelya uses a proprietary platform equipped with advanced detection techniques, complemented by a team of skilled experts and extensive data sources such as PNR. This allows us to audit every stage of the booking and ticketing process. By identifying revenue leakage throughout the entire lifecycle, we assist airlines in recovering lost revenue and preventing future issues. Our solution recovers up to $150 million annually for airlines globally.

Accelya’s audit detects a wide range of errors, including those related to fares, commissions, taxes, refunds, and exchanges. It also covers pre- and post-ticketing events, allowing us to identify inconsistencies in travel agency practices that could lead to revenue loss.

By plugging revenue leaks and recovering lost revenue, Accelya directly boosts the airline’s bottom line.. Accelya not only detects the violations but also help airline recover these using our Dispute and Collection Management services, maximising revenue collection.

Accelya has the highest recovery rates in the industry, identifying $150 million in recoverable revenue annually. We offer unmatched accuracy, using advanced tools and extended data sources which enables us to handle complex revenue recovery processes across more than 70 airlines.

Yes, Accelya’s Sales Audit raises accurate Agency Debit Memos (ADMs), reducing disputes and fostering smoother relationships with travel agencies. This minimizes revenue loss and protects the airline’s reputation.

Sales Audit works seamlessly with BIDT Audit to provide a holistic approach to revenue assurance, stop revenue leakage from booking to flown and enhancing per-passenger profitability of $0.60 per passenger boarded.

It provides airlines with peace of mind that comes with a single owner overseeing and addressing all leakages throughout the booking-to-flown lifecycle.

Accelya is dedicated to continuously improving the quality and impact of our solutions. Our current automation framework, featuring Automatic Fare Verification, Advanced Patterns, and built-in Algorithms, has already automated over 75% of processes, delivering consistent and accurate results. This strong foundation highlights the success of our approach.

To enhance this further, we are exploring the use of Artificial Intelligence and Machine Learning. While still in the early stages, our goal is to strengthen our Revenue Assurance capabilities.

These efforts aim to complement our existing automation, reflecting our commitment to innovation and delivering even more value to airlines.

Accelya’s audit approach for Direct Sales follows the same rigorous standards as Indirect Sales to ensure thoroughness and consistency. However, recognizing the cost impact on airlines, we offer flexible solutions, including a collaborative model. In this model, airlines can use our modern web-based platform to conduct Direct Sales audits in-house, benefiting from our technology while keeping costs under control.