Airline and Industry Voices at IATA DDRS 2021

AN AIR TRANSFORMATION LAB INITIATIVE

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At the DDRS event in Madrid, Accelya caught up with leading airline executives and industry thought leaders to hear their views on retailing transformation. Here’s what they had to say on two hot topics, NDC and Dynamic Offers.

“You need to build the channel before you can start retailing” – Pieter Bootsma, Chief Revenue Officer, Air France-KLM

“I would love to be able to offer Copa products directly to our customers through our most efficient channels” – Yon Jayo, Sales Planning and Distribution Director, Copa Airlines

“Continuous pricing gives you the flexibility to set price points along the continuous curve and not limited by the legacy technology. We’re very happy we made that step even in the midst of the crisis, and the customers can actually reap the benefits from it” – Johannes Walter, Head of Channel Partners, Lufthansa Group

Listen to their perspectives below.

NDC: The Journey to Retailing:

In this video, Pieter Bootsma, Chief Revenue Officer at Air France-KLM, Yon Jayo, Sales Planning and Distribution Director at Copa Airlines, Steve Domin, CEO at Duffel, and Yanik Hoyles, Director Distribution at IATA, talk about the way forward for NDC and the central role it plays in the new retailing landscape. Discover how reaching the customer in their channel of choice can help unlock the retailing opportunity.

Dynamic Offers & Continuous Pricing:

Johannes Walter, Head of Channel Partners at Lufthansa Group, Pieter Bootsma, Chief Revenue Officer at Air France-KLM, and Yanik Hoyles, Director Distribution at IATA, discuss the growing impact of Dynamic Offers with a particular focus on Continuous Pricing. Flexibility, freedom from constraints, and customer-centricity are just some of the benefits of these pillar concepts.

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