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Service management

Create a more consistent, reliable and continuous air cargo supply chain.

Recent industry demands have made it more difficult for cargo carriers to manage outsourced operations with Ground Handling Agents (GHAs). Choose our solutions so that you and your partners can deliver consistent and measurable service, without compromising on the shipment quality.

How we help

Meeting your needs

We help you build a digital control tower that monitors the full range of your supply chain and measures performance at every step. This way, you can meet your deliveries as promised, all while maintaining product integrity.

Be compliance-ready

We support CDMP-C functions, taking care of innovative programs such as Cargo iQ, internal quality controls and Service Level Agreements (SLAs) - as you define them. You’ll get peace of mind that your deliveries meet the highest industry and quality standards.

Guarantee quality service

Take full control of your service quality by measuring internal and external service levels in real-time, with a configurable dashboard.

Deliver your promises

Harness an open API framework to monitor shipments and conduct validation checks, based on agreed norms. Send real-time alerts on deviations and quickly address shipment integrity.

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Why Accelya?

Count on us

Our cargo solutions are designed to deliver on your airline’s strategy, while adapting to the ever-evolving cargo and technology landscape.

Air cargo pioneers

Our integrated cargo platform spans from offer to settlement. Over 40 air cargo carriers worldwide rely on us for our market-leading capabilities in revenue management, operations and revenue accounting.


Our solution accommodates specific needs across your airline, handlers, products and customers, so you can innovate and adapt quickly.

Scalability with control

Our interoperable and modular solutions connect your cargo ecosystem from offer to settlement, to ensure data consistency across all stages of the shipment journey and deliver predictability and control.

our customers

Achieving more together

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In 2020, IATA estimated the industry lost more than $118 billion, with losses expected to continue in 2021.



Accelya has released ‘Airlines: A Path Back to Profitability’ – an objective, research-based assessment and report of commerce and retailing challenges and opportunities facing airlines today.

our solutions

Spot more ways to innovate

Service Management is part of a complete platform that puts airlines in control of their cargo digitization strategy. Discover where you should focus your next move.

Offer & Order

Start here to meet your customers’ evolving demands. Create and launch specialized offers at optimized prices, distribute across channels and track your orders across the lifecycle.

Operate & Fulfil

Start here to streamline your operations networkwide and at terminals, and to fulfil the promises you make to your customers – confidently, efficiently and reliably.

Invoice & Settle

Start here to accurately invoice, account for, settle and reconcile revenue for your cargo, while establishing financial controls you can count on.