Accelerate refunds processing by 65% and elevate customer experience.
Handling refunds across multiple booking channels can be challenging for airlines, often resulting in a poor customer experience.
Accelya’s Refund Management streamlines airline refund processes across all booking channels. By unifying refund activities into a single platform, we help you act fast and reduce revenue leakage, enhance customer satisfaction, and maintain complete visibility from booking to flight completion.
Managing all sources (BSP, GSA, web or direct channels) and forms of payments seamlessly.
Consolidate everything in one platform for full visibility, end-to-end control and real-time status via APIs.
We are the only service provider with a tailor-made solution for airline refunds. Work flexibly on your terms with a service managed by Accelya or your own staff.
From getting live in as early as six months, to reducing the processing time by 65%, or meeting unprecedented demand of over 10x scaling, our solution delivers to airline needs.
Unlock a seamless, customer-centric refunds experience with Accelya Refund Management.
Streamline your refund process, build trust with partners and passengers, and secure accurate financial outcomes.
Explore now!
Discover the power of Accelya Refund Management, contact with Accelya experts to know more about our product.
Webinars
On-demand Webinar – Airlink’s Journey To Modern Retailing Begins With FLX Select
Discover how FLX Select empowers airlines to deliver tailored, customer-centric experiences and hear firsthand insights from Rodger Foster, CEO of Airlink, in our on-demand webinar.
Press Releases
Accelya reports significant year-over-year increase in NDC bookings during Black Friday period
A surge in corporate travel bookings signals robust demand for NDC as Accelya reports significant year-on-year growth in NDC transactions.
Blogs
Order Accounting: Why LCCs Must Embrace the Financial Transformation
Low-cost carriers have revolutionized travel, but staying ahead means embracing robust financial systems. FLX ONE Order Accounting empowers LCCs with precise, scalable, and compliant solutions for the retail-driven airline era. Discover the future of airline revenue accounting today.
Accelya is committed to delivering outstanding customer service, recognizing that customer satisfaction is crucial for sustained success.
Accelya Refund Management is a one-touch end-to-end refunds solution for airlines that results in a 65% faster closure of refunds than any other method, and provides real-time updates to passengers ensuring exceptional customer satisfaction.
Customers have high expectations from top retailers and now expect the same from airlines as they enhance their retailing capabilities. Customer satisfaction drives revenue and helps retain customers. However, meeting this objective requires more than just minor tweak it demands exceptional service across all processes including a comprehensive overhaul of the refund management system.
Airlines need:
While Passenger Revenue Accounting (PRA) systems may handle some aspects of the refund process, many steps still depend on manual effort. Therefore, a dedicated Refund Management solution is essential to ensure customers receive the support they would expect from any retailer.
It can be deployed as hosted, outsourced or collaboratively both based on the requirements of the airline.
Fill out the form to request a personalized consultation and learn how Accelya’s innovative solutions can elevate your airline revenue management and operational efficiency.
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