Not all bookings are created equal. Sometimes, agents forget to issue tickets, passengers book journeys below MCT, and people make duplicate bookings. Tickets aren’t always reissued to reflect the most up-to-date passenger itinerary. All of that adds up to millions of dollars in lost revenue each year.
We combat poor-quality bookings with IRIS (Integrated Revenue Integrity Solution). Our advanced solution checks both PNRs and tickets while identifying problematic agent behavior and the markets and routes most affected. This allows you to make strategic decisions to minimize revenue leakage and maximize your revenue, generating 5-15x ROI within one year.
With IRIS, you leverage the full SAND Data Warehouse platform, which combines PNR and ticket data from all industry-standard sources. This includes three dynamic platforms: ARID Revenue Integrity Detection detects which violations require action using highly flexible business rules and user-designed workflows; DASH Live Connectivity processes PNRs within your CRS to carry out live checks and actions; and CKPI Commercial Reporting offers decision support and analytics for the RI Team and finds where violations are coming from.
When it comes to ROI, you can expect a 5–15x payback in your first year. We set up the solution as a SaaS model. That way, there’s no need for a big IT investment. We also offer a license model, which spreads costs over time for airlines with ready access to their own high-speed infrastructure.