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Covid-19 response

Dear Customers,

As the unprecedented spread of COVID-19 globally is necessitating drastic actions across our Industry, I wanted to reassure you of Accelya’s continued focus to meet all our commitments to our valued clients through uninterrupted continuity of services. Accelya has been and is continuing to implement appropriate measures across our business to ensure we operate in a resilient and sustainable manner.

As a leading provider of operation-critical services to the airline industry over the past 4 decades, we have a strong track record of delivering continued operations and remain at the ready to also support you with our subject matter experts, tools and data insights as the challenges to our industry unfold.

A COVID-19 Response Team, comprised of key members of our Executive leadership, has been closely managing Accelya’s responses to the evolution of the outbreak and the impact on our employees, our business and our customers. The mandate for this team is to assess and ensure timely responses and continued preparedness as the situation develops.

A top priority is to assure the security, availability and resilience of our solutions and services as you leverage them to combat the current crisis. Below you will find the key preparedness activities we have in place to secure continued service delivery during this event.

System reliability and security:

All of our systems are in Tier 3+ data centers and remotely managed by our IT support staff on a 24/7 roster. Accelya systems can be securely reached and administered from either office or home locations, avoiding this type of disruption by design.

Impact on Accelya locations:

Our service is globally distributed. Each product line is accountable for managing the service and has the ability to do so without direct access to our corporate offices. Over the last 2 weeks, most of our locations have already implemented a work–from–home operating model as per local guidelines and regulations. With a highly distributed workforce across the globe, we have a history of effective remote work and productivity.

Safety of Accelya staff:

Our COVID-19 response team implemented a protocol to assure the safety of our staff and partners. This includes heightening of hygiene awareness and sanitary measures by location, limiting of any non-essential travel, and requiring employees returning from impacted areas to work remotely for 14 days and to be tested by an approved medical practitioner before returning to Accelya premises.

If you have any questions about our business continuity plan, or ongoing support from Accelya, please contact your Account Manager or alternatively, our COVID-19 Response Team at [email protected]

We will remain vigilant to provide continued service in these challenging times and are prepared to support you as our industry recovers from this global pandemic. In the meantime, we wish you, your families and colleagues safe passage through this difficult period.

Sincerely yours,

John Johnston
Accelya Group