The COVID-19 crisis has brought the airline industry to a near halt. For most airlines, capacity is down by 70-90%. As a result, the value of refunds has exceeded revenue...
May 22, 2020
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Topics: Financial, Incentive Management, Refunds, COVID-19
Flights get delayed, rerouted, and cancelled. Unforeseen circumstances may lead to a spike in refunds. You can’t always control that, but how braced are you to manage your...
March 6, 2020
By Allwyn Monis
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