Revenue management has been long been touted as a strategic tool but what exactly is the “strategy” that is being referred to? When it was...
May 22, 2017
By Tom Bacon
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Topics: Revenue Management, Commercial
Air transportation, whether for passengers or cargo, is one of the most technologically dependent businesses in the world.Aircraft represent some of...
July 23, 2015
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Topics: Industry
There is increased need for travel merchandisers to “personalize” travel offers for their customers. However, “personalization” is a bit of a...
October 31, 2016
By Tom Bacon
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Topics: Revenue Management, Commercial
With the penetration of hybrid and low-cost carriers, airline competition is intense. Coupled with declining agent loyalty and demanding customers, ...
December 11, 2017
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Topics: Commercial, Sales Intelligence & Analytics
The complexity of the air cargo business demands a dynamic pricing strategy that allows carriers to quickly and efficiently adjust their rates in...
June 4, 2015
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Topics: Cargo
The Internet of Things (IoT) has been a popular concept in the IT industry for a while now, but it only jumped into the global spotlight as recently...
August 18, 2016
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Haven’t your heard? Marketing is super important, especially in the competitive airline industry where there is an abundance of similar companies...
July 18, 2019
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Topics: Airline, Airline Marketing Campaigns
IATA recently announced a downgrade of its 2019 outlook for the airline industry – the industry profit is expected to decline further to close to USD...
August 14, 2019
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Topics: Finance, Financial, Industry, Cost & Billing Management
It’s harder than ever to make money as an airline, in large part because flyers have more options than ever. Finding the cheapest flight, booking...
January 2, 2020
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Indirect sales continue to be the main channel of distribution for airlines.
IATA report shows that in 2021, airline indirect sales will constitute...
July 8, 2019
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Topics: Commercial, Industry, Incentive Management, Channel Management
For the global airline industry, ancillary revenue reached almost $60 billion in 2015, according to IdeaWorks, a consulting firm that tracks airline...
April 28, 2016
By Tom Bacon
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Topics: Revenue Management, Commercial
The current environment makes it tough for airline revenue managers to adjust their plans and offers effectively, due mostly to the massive shifts in...
July 28, 2020
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Topics: Revenue Management, COVID-19
Lufthansa is introducing the Airbus A350 early next year. The announced configuration for this aircraft is 48 business, 21 premium economy, and 224...
June 6, 2016
By Tom Bacon
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Topics: Revenue Management, Commercial
Airlines across the world have stepped up their content marketing game, leveraging website content, blogs, apps, and social media to engage...
January 11, 2016
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Topics: Industry
Revenue management has been utilized within a wide range of industries for over three decades. Passenger airline carriers were the first to leverage...
April 4, 2016
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Topics: Cargo, Revenue Management
Our industry is challenged to deliver excellence on a daily basis. To do so, an airline must successfully manage a multiplicity of operational...
October 1, 2015
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Topics: Revenue Accounting, Financial
The outbreak of COVID-19 has brought unusual trends in a very short time period. Everything we have known has been turned upside down.
The...
May 8, 2020
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Topics: Financial, Payments Management, COVID-19
One of the biggest challenges facing airlines in the current environment is the need to minimize operating costs. While air travel has never been a...
December 17, 2015
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Topics: Revenue Accounting, Financial
Airlines are no longer just selling a route, they’re selling an experience. From VR headsets and Netflix streaming to in-flight meals that are...
August 28, 2017
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Topics: Industry
In an industry that makes just $8.27 for each passenger that boards a flight, there’s not much room for error when it comes to building an...
June 9, 2016
By Peter Boylan
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Topics: Industry
In the first decade of operations, Airbnb reached a market value of $31 billion. The tech giant has been able to achieve hockey stick-like growth...
October 5, 2017
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Topics: Commercial, Sales Intelligence & Analytics
The airline industry has been at the cutting edge of digital disruption for years. Modern factors, like evolving customer needs and competition from...
November 16, 2017
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Topics: Industry
No matter how long you’ve been in the industry, the expansion of the air cargo market has likely had an impact on your revenue. With more airlines...
April 23, 2015
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Topics: Cargo
Across the globe, airline Frequent Flyer Programs (FFP) are changing. Airlines are looking to move away from traditional distance and RBD-based...
October 23, 2017
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Topics: Financial
NDC was gaining traction before the pandemic, and now that the industry is recovering, it is firmly on airlines’ priority list. The current situation...
January 11, 2021
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Topics: New Distribution Capability, NDC
The air cargo industry may have reached a crucial point where a fast-track approach to digitalization is required to keep pace with competitive modes...
March 5, 2015
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Topics: Cargo
Air cargo supply chain management has evolved rapidly in recent years. It seems like every week, new technologies are emerging that make the...
November 14, 2016
By Gita Mukesh
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Topics: Cargo
In an excellent piece on how Amazon uses big data to win over customers, Sean Madden explains exactly what Amazon does right that so many of its...
June 23, 2016
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Topics: Commercial
If we have learned anything from the turmoil in the payments industry, it is the importance of separating the payment processing from the acquiring...
July 20, 2020
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Topics: Payments Management, Payment Gateway, COVID-19
Most airlines used to offer a “bundled” fare, which meant that the fare included free checked bags and ticket changes (customers to only pay the...
October 22, 2015
By Tom Bacon
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Topics: Revenue Management, Commercial
Imagine being able to offer the most profitable package for any given traveler – one that they are most likely to buy and most likely tocome back...
August 27, 2015
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Topics: Commercial, Industry
If you’ve heard of Uber, you’re likely familiar with the mechanics of the on-demand economy. The on-demand economy is defined as “economic activity...
February 25, 2016
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Topics: Industry
Not long after the Wright Brothers invented the first successful airplane, airports and airlines became commonplace. It was the simple, logical...
September 14, 2017
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Topics: Industry
One cannot overlook the rise of indirect sales channels. It is, and will continue to remain, one of the main sources of revenue for you. However,...
March 5, 2020
By Allwyn Monis
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Topics: Financial, Revenue Assurance, BIDT Audit
As we all know, airline revenue management is generally not a long-term proposition. Fleet planning looks out 5-20 years; route planning spans 1-5...
August 14, 2017
By Tom Bacon
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Topics: Revenue Management, Commercial
Sales of ancillary products are a primary driver of an airline’s bottom line, making up 20% of its revenue, according to a study by IdeaWorks. ...
March 17, 2016
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Topics: Industry
Airlines have highly complex transaction lifecycles. They span multiple sales channels, countries, currencies, payment methods, and intermediaries....
November 9, 2017
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Topics: Financial, Payments Management
An Application Programming Interface (API) is a set of routines, protocols, and tools for building software applications. It’s typically used to...
May 18, 2017
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Topics: Industry
Six months after the first COVID-19 outbreak in China, the spread of the virus has been effectively contained. What does it mean for the airlines in...
August 13, 2020
By Landie Qiu
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Topics: Revenue Management, COVID-19, Recovery
Airlines that offer branded fares love to talk about upsell. “30% of passengers choose to purchase one of the upsell bundles!” (Hurrah) They conclude...
February 20, 2017
By Tom Bacon
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Topics: Revenue Management, Commercial
Airline academics estimate that O&D revenue management can further improve an airline’s revenue performance by another 2% above leg-based revenue...
January 23, 2017
By Tom Bacon
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Topics: Revenue Management, Commercial
Typically held in the heart of London, this year's T2RL PSS 2020 conference took place virtually on 4 - 5 November. At the event, I had the honor of...
November 30, 2020
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In 2016, the amount of cargo transported by airlines reached 52 million tons, with the total value of goods equal to about $6.8 trillion.
The...
March 13, 2017
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Topics: Cargo
The COVID-19 crisis has brought the airline industry to a near halt. For most airlines, capacity is down by 70-90%. As a result, the value of refunds...
May 22, 2020
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Topics: Financial, Incentive Management, Refunds, COVID-19
Every strategy expert advocates a holistic formation of strategy, resulting in the integration of operations, commercial, pricing, and branding....
January 12, 2017
By Tom Bacon
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Topics: Revenue Management, Commercial
Thanks to air cargo’s advancements in shipping perishables, we can now accomplish what was once impossible. Rare pharmaceuticals can be delivered...
August 21, 2017
By Peter Boylan
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Topics: Cargo
Premium passengers remain the lifeblood for many airlines services and routes, that much is clear. Airlines continue to invest billions of dollars...
July 25, 2016
By John Walton
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Topics: Industry
“Listening is one of the biggest things that we can do,” Jim Davidson, Chief Product Officer, Accelya.
Daniel Friedli, Managing Director of Travel in...
October 7, 2020
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Topics: Airline Voice, Travel Industry
From Virgin Atlantic’s fully connected Boeing 787s to Qantas’ VR headsets, airlines have been embracing digital transformation. Many of these moves...
April 27, 2017
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Topics: Commercial
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