The COVID-crisis has uncovered a need for airlines to change, and fast. There is an upside to this new imperative. There has never been a more necessary time for far-reaching...
November 5, 2020
By Air Transformation Lab Team
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Topics: Airline Voice, Travel Industry
You all must be wondering about the title of this article. What is the relationship between Customer, Content, and COVID? I recently listened to CNBC, when Bob Chapek, CEO of...
October 27, 2020
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“Listening is one of the biggest things that we can do,” Jim Davidson, Chief Product Officer, Accelya.
Daniel Friedli, Managing Director of Travel in Motion, recently caught...
October 7, 2020
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Topics: Airline Voice, Travel Industry
I recently published an article about something close to my heart – including the airline voice in addressing the challenges arising from the COVID-crisis. That’s why I am...
September 24, 2020
By Jim Davidson
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Topics: Airline Voice, Travel Industry
When analyzing the current situation in the payments ecosystem, it’s key to have access to historical data to fully understand where the industry is. The pandemic has...
September 16, 2020
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Topics: Payments Management, COVID-19, chargebacks
I miss travel. Don't you? Now that we are in the middle of the COVID-19 crisis, I have realized that we'd taken travel for granted and underestimated its importance. Travel...
September 15, 2020
By Jim Davidson
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Topics: Industry, Airline Voice
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