Understanding the challenges
of airline payments
Review and put in place alternative payment methods, flexible enough to adapt to the changing demands of customers
Keep any associated payment costs in check, as increasing competition and downward pressure on fares continues
Create a more streamlined and simplified payments process to be able to more quickly and efficiently deal with multiple payments from a single customer, driven by a more complex pricing structure and customer lifecycle due to the unbundling of products
Consolidate payment and travel data into a single place to facilitate reconciliation
The challenge for airlines is to meet their consumers’ expectations without over-complicating the user experience by offering too many payment options.
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