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Understanding the challenges
of airline payments

  • Review and put in place alternative payment methods, flexible enough to adapt to the changing demands of customers

  • Keep any associated payment costs in check, as increasing competition and downward pressure on fares continues

  • Create a more streamlined and simplified payments process to be able to more quickly and efficiently deal with multiple payments from a single customer, driven by a more complex pricing structure and customer lifecycle due to the unbundling of products

  • Consolidate payment and travel data into a single place to facilitate reconciliation

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The challenge for airlines is to meet their consumers’ expectations without over-complicating the user experience by offering too many payment options.

ADAPT

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