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An increasing number of airline travelers use cards to pay for their travel. As a result, card processing has become expensive and difficult to manage. This in turn poses several challenges for various departments within the airline, such as revenue accounting, treasury and fraud management. The problems include:
- Increase in the cost of processing card payments and associated risks.
- Managing multiple contracts with acquirers.
- Opening new markets and extending card acceptance in current markets.
- Lack of a consolidated view across the airline because information is scattered across various systems, locations and in different formats. This impacts the airline’s ability to negotiate better discount rates with acquirers.
- Revenue leakages due to ‘failed to bill’ instances, lack of transaction-level reconciliation and longer time to respond to claims leading to chargebacks.
- Processing card payments under PCI compliance for data security.
Accelya’s VIVALDI is the only end-to-end card management solution for the airline industry. With over 140 customers, it enables airlines to centralise, optimise and manage all card processes in a secure PCI-DSS compliant environment. It combines the benefit of a single provider with a fully integrated and totally scalable solution. The solution covers front-end sale (PSP, risk management tools), payment processing (aggregation and presentation), reconciliation and chargeback management.
The VIVALDI card management suite includes Cardclear, the aggregation and presentation solution offered by Accelya.
VIVALDI enables airlines to centralise their card payment processing, and do without local acquirers, settlement processes and teams in multiple countries.
VIVALDI's high degree of automation means fewer errors, faster settlement cycles and improved efficiency. This reduces the overall cost of processing card payments.
VIVALDI ensures that payments are processed in time, billed accurately as per the SLA and reconciled at a transactional level, and that claims are processed in time. This significantly reduces revenue leakage for the airline.
With increased instances of friendly fraud, airlines need to proactively manage chargebacks. VIVALDI’s chargeback solution reduces the number of claims becoming chargebacks through prioritisation, faster response to claims and presentation of better quality documentation.
VIVALDI provides automated transaction level reconciliation through the different stages (sold-billed-settled-banked), and eliminates potential for revenue leakage.
VIVALDI facilitates central submission of bills, which increases the volume of transactions processed through an acquirer and thus enables economies of scale. Airlines have access to consolidated intelligence on card payments that helps them negotiate better terms with acquirers.
VIVALDI accepts all card types (VI, MC, AX, DC, Discover, JCB, UATP) and alternative forms of payment (including PayPal). It also supports and facilitates multicurrency billing and processes more than 82 different currencies. Airlines are allowed to settle transactions in a currency of their choice, irrespective of the currency of the sale.
The VIVALDI suite is an integrated end-to-end solution covering the entire card payment process from authorisation to banked.
VIVALDI’s integrated card payment services eliminate processing delays and errors, resulting in faster recovery of cash.
Card management is a specialised task involving sensitive processes and workflows around data confidentiality, accuracy and industry compliance. Breaches could have serious consequences on reputation. VIVALDI processes and stores data in a PCI-DSS-compliant environment. This ensures confidentiality and integrity of card information.
VIVALDI's transaction-based pricing model eliminates the need for upfront investments by the airline.
Managing credit cards and payments in the airline industry