An increasing number of airline travelers use cards to pay for their travel. As a result, card processing has become expensive and difficult to manage. This in turn poses several challenges for various departments within the airline, such as revenue accounting, treasury and fraud management. The problems include:
- Increase in the cost of processing card payments and associated risks.
- Managing multiple contracts with acquirers.
- Opening new markets and extending card acceptance in current markets.
- Lack of a consolidated view across the airline because information is scattered across various systems, locations and in different formats. This impacts the airline’s ability to negotiate better discount rates with acquirers.
- Revenue leakages due to ‘failed to bill’ instances, lack of transaction-level reconciliation and longer time to respond to claims leading to chargebacks.
- Processing card payments under PCI compliance for data security.
Accelya’s VIVALDI is the only end-to-end card management solution for the airline industry. With over 140 customers, it enables airlines to centralise, optimise and manage all card processes in a secure PCI-DSS compliant environment. It combines the benefit of a single provider with a fully integrated and totally scalable solution. The solution covers front-end sale (PSP, risk management tools), payment processing (aggregation and presentation), reconciliation and chargeback management.
The VIVALDI card management suite includes Cardclear, the aggregation and presentation solution offered by Accelya.
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