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The end-to-end payments solution for airlines
Cards and alternative forms of payment offer great convenience to travelers but increase complexity and cost to airlines. It also poses challenges for various departments within the airline, such as Revenue Accounting, Treasury and Fraud Management. Some of the challenges are:
- Managing complex and diverse payment portfolio
- High cost of processing card and AFOPswith the associated risks
- Multiple contracts with acquirers
- Opening new markets
- Lack of a consolidated view across the airline because information is scattered across various systems, locations and in different formats.
- Distributed systems and locations impacts the airline’s ability to negotiate better rates with acquirers.
- Revenue leakages due to ‘failed to bill’ instances, lack of transaction-level reconciliation and longer time to respond to claims, leading to chargebacks.
- Ensuring PCI compliance for data security.
Accelya’s VIVALDI is the only end-to-end card and payment management solution for airlines. With over 150 airlines as customers, VIVALDI enables airlines to centralise, optimise and manage all card and payment processes in a secure PCI-DSS compliant environment. It combines the benefit of a single provider with a fully integrated and totally scalable solution. Vivaldi Payments covers front-end sale (authorization, authentication and risk management tools), aggregation and presentation, transaction level reconciliation (from sale to bank) and chargeback management.
VIVALDI suite includes VIVALDI CardClear, VIVALDI Reconciliation, VIVALDI Chargeback and VIVALDI Payment Services.
Vivaldi Payments solution is designed exclusively for airlines. It has been successfully managing payments for 150+ airlines over the last 25 years. VIVALDI is completely automated, scalable, flexible, and easily connects with all airline systems, with minimal effect on their existing IT infrastructure, such as GDS, revenue accounting and ERP systems.
VIVALDI accepts all forms of payment, including all card types, cash and alternative forms of payment. It also supports and facilitates multicurrency billing and processes more than 82 different currencies. Airlines can conveniently settle transactions in a currency of their choice, irrespective of the currency of the sale.
VIVALDI, being an end to end solution, prevents revenue leakage at each stage from authorization to banked. It ensures that payments are processed in time, billed accurately and reconciled at a transactional level and claims are processed in time.
The results of the end to end service are interfaced directly to the airlines Finance system to ensure that accountancy postings are made upon receipt with zero delay. This enables the airline to focus on a minimal number of actions and can ensure that period closure is achieved on time.
VIVALDI enables airlines to centralise their payment processing and manage without local acquirers, settlement processes and teams in multiple countries. VIVALDI’s high degree of automation means fewer errors, faster settlement cycles and improved efficiency. This reduces the overall cost of processing payments.
Additionally, airlines have access to consolidated intelligence on payments that helps them negotiate better terms with acquirers, further reducing the acquirer cost.
With increased instances of friendly fraud, airlines need to proactively manage chargebacks. VIVALDI’s chargeback solution reduces the number of claims becoming chargebacks through prioritization, faster response to claims and presentation of better quality documentation.
VIVALDI’s integrated payment services eliminate processing delays and errors, resulting in faster recovery of cash.
VIVALDI processes and stores data in a PCI-DSS-compliant environment. This ensures confidentiality and integrity of payment information, thus protecting airline reputation.
VIVALDI’s transaction-based pricing model eliminates the need for upfront investments by the airline.