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Audit and revenue recovery services
LEADER IN AUDIT & REVENUE RECOVERY FOR AIRLINES
The airline industry loses significant revenues due to ticketing errors, mistaken fare calculations, inventory abuse, incorrect refunds and exchanges, unjustified commissions, violations of booking rules and uncollected charges for changed and additional services. This affects an airline’s bottom line, its ability to enforce pricing policy, manage inventory and GDS cost, risking further revenue and cost leakages.
To plug these leakages, airlines have to first make sense of the growing quantity and complexity of data sources. It is a challenging and time-consuming task, requiring considerable domain expertise and state-of-the-art technology.
Accelya provides end-to-end audit services – from the booking (ticketed or not) to the expiry of the last coupon. This is supported by comprehensive revenue and cost recovery services – from raising of Agent Debit Memos (ADMs) to fund collection. Accelya helps over 70 of the world’s leading airlines across 170+ countries identify and recover revenue and cost losses. With over 17 years of experience, Accelya brings unique strengths: broad and maximised leakage detection, ADM accuracy, talented teams and account managers, best practices, advanced technology and innovation.
The audit and recovery services are offered across passenger and cargo, from Accelya delivery centres, with broad experience in diverse languages and markets.
PNR and Revalidation
Accelya provides a comprehensive audit of agency cargo sales reports — covering rates, weights, commissions and other charges. It enables airlines to maximise recoverable and make upstream process improvements to avoid future leakages. The service also identifies unreported sales.