Handling refunds for an airline is a costly activity. In many markets, the regulation requiring a ticket to be refunded in a limited period of time increases the pressure and Airline resources required for this activity.

This pressure to have on-time, accurate refunds means that the Airline must allocate a number of experienced staff to non-core business activities. The failure do so may represent revenue losses for the Airline, resulting from incorrectly calculated refunds, as well as a poor image within the travel community.

Accelya offers a comprehensive refund management service named MOZART which combines proprietary software, experienced and skilled refunds calculation staff, as well as web-based reporting tools, in order to help Airlines monitor and control their refund management process.

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