The airline industry loses a significant portion of its revenue during the ticketing process. This may be due to ticketing errors, mistaken fare calculations, incorrect refunds and exchanges, unjustified commissions, violations of booking rules and uncollected charges for changed and additional services.
Failure to identify these revenue losses will adversely impact the bottomline of airlines and affect their ability to enforce pricing policy, risking further revenue leakages in the future.
Non-Traditional Audit: Next Generation Recovery.
Airlines should constantly challenge auditors to uncover revenue leakages that go beyond tickets, exchanges and refunds...