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The airline extends partnership with Accelya for its industry leading sales audit services
Barcelona, 12 November, 2013: Accelya, the leading provider of financial and business intelligence solutions to the Airline industry, today announced that TAP, the national carrier and leading airline of Portugal, has extended contract with Accelya for full ticket lifecycle audit services. TAP is an existing customer of Accelya’s sales audit services. The extended scope now also includes PNR Audit and Revalidation Audit.
“We are glad to extend our relationship with Accelya for complete ticket lifecycle audit, including PNR and Revalidation. We can now confidently allow our travel agents to revalidate bookings without compromising on our pricing and booking policies.” said Carlos Paneiro, VP – Sales, TAP.
Accelya’s end-to-end sales audit services will enable TAP to:
- Identify and plug revenue leakages across the passenger journey by covering not only the ticketing, but also the booking and any changes throughout the journey
- Ensure that the agents comply with airline ticketing, booking and revalidation policies
- Monitor and control travel agent errors and commercial practices to maximise recoveries from the identified leakages
Speaking on the occasion Artur Farinha, Sales Audit Business Manager, Accelya said, “We are happy with the trust shown in us by TAP. Airlines incur revenue losses due to abuse across various stages of ticket lifecycle. A full lifecycle audit ensures policy enforcement and appropriate penalties for abuse, encouraging booking discipline.”
About Accelya’s Audit & Revenue Recovery Services
Accelya is the leading provider of Audit & Revenue Recovery Services to airlines. Our audit services span across the ticket lifecycle from original booking through to the completion of the journey. This is supported by comprehensive recovery services — from raising of ADMs to fund collection. Accelya brings a host of unique strengths to its services: broad and maximised leakage detection, ADM accuracy, talented teams and account managers, best practices, advanced technology and innovation. Through proprietary platform, skilled staff and best practices, Accelya ensures maximised recovery and minimised errors. Accelya helps airlines identify over $180 million in revenue leakages annually.
About TAP Portugal
TAP is Portugal’s leading airline, in operation since 1945 and member of Star Alliance, the global airline alliance to offer customers worldwide reach, since 2005. Its hub in Lisbon is a key European gateway at the crossroads of Africa, North and South America, where TAP stands out as the international leading carrier in operation to Brazil.
The company’s network comprises 76 destinations in 34 countries worldwide. TAP currently operates 2,250+ weekly flights in average on a modern fleet of 55 Airbus aircraft, to which add some 16 aircraft operating in PGA colours, TAP regional carrier, thus adding up to a 71 aircraft fleet in the whole. In the pursuit of its customer focused policy, TAP continuously strives to deliver safe, reliable and upgraded products & services, tailored to meet customers’ expectations.
Retaining the Portuguese character of the Company’s brand and quality service as the basic concept has been the main driver of TAP strategy in most recent years. Recognized and awarded as the World’s Leading Airline to Africa by the World Travel Awards in 2011 & 2012, TAP was also awarded the WTA World’s Leading Airline to South America in 2009, 2010, 2011 and again in 2012. Voted Best Airline in Europe in 2011 and 2012 by the Global Traveller, USA, the company was also honored by UNESCO and by the International Union of Geological Sciences with the IYPE “Planet Earth Award 2010”, in the category of “Most Innovative Sustainable Product”. TAP was also voted Best Airline by Condé Nast Traveller Magazine in 2010 and Best Portuguese Tourism Company by the specialized magazine Marketeer, in 2011.
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