Service management
Create a more consistent, reliable and continuous air cargo supply chain.
Recent industry demands have made it more difficult for cargo carriers to manage outsourced operations with Ground Handling Agents (GHAs). Choose our solutions so that you and your partners can deliver consistent and measurable service, without compromising on the shipment quality.
Meeting your needs
We help you build a digital control tower that monitors the full range of your supply chain and measures performance at every step. This way, you can meet your deliveries as promised, all while maintaining product integrity.
Be compliance-ready
We support CDMP-C functions, taking care of innovative programs such as Cargo iQ, internal quality controls and Service Level Agreements (SLAs) - as you define them. You’ll get peace of mind that your deliveries meet the highest industry and quality standards.
Guarantee quality service
Take full control of your service quality by measuring internal and external service levels in real-time, with a configurable dashboard.
Deliver your promises
Harness an open API framework to monitor shipments and conduct validation checks, based on agreed norms. Send real-time alerts on deviations and quickly address shipment integrity.
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Count on us
Our cargo solutions are designed to deliver on your airline’s strategy, while adapting to the ever-evolving cargo and technology landscape.
Air cargo pioneers
Our integrated cargo platform spans from offer to settlement. Over 40 air cargo carriers worldwide rely on us for our market-leading capabilities in revenue management, operations and revenue accounting.
Innovation-ready
Our solution accommodates specific needs across your airline, handlers, products and customers, so you can innovate and adapt quickly.
Scalability with control
Our interoperable and modular solutions connect your cargo ecosystem from offer to settlement, to ensure data consistency across all stages of the shipment journey and deliver predictability and control.
Achieving more together
Global cargo carriers trust us to streamline their cargo processes and drive profitability and predictability in their business.
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Whitepapers
In 2020, IATA estimated the industry lost more than $118 billion, with losses expected to continue in 2021.
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News
Accelya has released ‘Airlines: A Path Back to Profitability’ – an objective, research-based assessment and report of commerce and retailing challenges and opportunities facing airlines today.
READSpot more ways to innovate
Service Management is part of a complete platform that puts airlines in control of their cargo digitization strategy. Discover where you should focus your next move.
Offer & Order
Start here to meet your customers’ evolving demands. Create and launch specialized offers at optimized prices, distribute across channels and track your orders across the lifecycle.
Operate & Fulfil
Start here to streamline your operations networkwide and at terminals, and to fulfil the promises you make to your customers – confidently, efficiently and reliably.
Invoice & Settle
Start here to accurately invoice, account for, settle and reconcile revenue for your cargo, while establishing financial controls you can count on.
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