Mozart

Accelya offers a service to manage the complete life cycle of an airline’s refunds. From the physical claim & checking of coupons to the refund calculation to dispute handling and fulfilment, airlines can rely on our balanced combination of airline industry experts and leading web-based application, MOZART, to ensure that their refunds are managed with the maximum accuracy and efficiency, according to industry standards and local regulations.

Easy tracking of each refund’s status is guaranteed to airlines, agents and CTOs by MOZART’s Tracking interface, and valuable on-line reports of the service are provided to support airlines management decisions.

A post-settlement audit for those refunds that the airline decides to keep outside the scope of the refunds management service is also included in order to guarantee the airline the maximum accuracy in all its refunds, no matter where they come from.